Comcast System Product Manager in Wayne, Pennsylvania
Comcast Spotlight, the advertising sales division of Comcast Cable, helps put the power of cable to use for local, regional and national advertisers. It is focused on providing multi-platform marketing solutions to reach audiences most effectively and efficiently. Headquartered in New York with offices throughout the country, Comcast Spotlight has a presence in nearly 80 markets with approximately 35 million owned and represented subscribers.
Comcast Spotlight offers clients easy-to-buy, easy-to-execute options customized around their business goals. We work with clients to provide them with customized, multi-screen media marketing solutions that utilize our suite of products in the way that's best suited to meet their objectives. Our media solutions provide advertisers with the ability to reach, engage and connect with their customers viewing content on any device or screen.
Responsible for managing the workflow to define the product roadmap for financial systems that support functions such as subscriber reporting, commissions, and business operations, ensuring end user readiness to integrate and adopt new technology and supporting processes into daily operations. Conducts on-site process analysis and deployment support in the areas of marketing readiness, user acceptance testing, and live trial.
-Author detailed analysis resulting in clear, concise and unambiguous system requirements.
-Produces technical requirements, processes and workflows for workflow platforms. Identifies areas where technology (enhancements or new systems) leads to increased efficiency and productivity.
-Ensures clearly defined and mutually agreeable success metrics for each new system or process and establishes a plan to track, monitor, and measure the success of those metrics.
-Uses a methodical yet collaborative approach to each project by:Measuring the process and questioning the capability and quality
-Defining the problem statement
-Performing a gap analysis between the customers' expectation and current process
-Translates business need into technology roadmap deliverables.
-Interacts closely with a matrixed cross-functional team (both field and corporate) in order to secure alignment and solution excellence.
-Fosters an environment of empowerment, openness, inclusion, and objectivity all while striving to deliver solutions that benefit the entire organization.
-Works with our HR and/or change management counterparts and identifies plans for change management, communication, and training needs.
-Implements deployment readiness program for rollouts, including communications, UAT, and training support for end users.
-Defines quality gates to ensure market readiness is in line with deployment milestones.
-Develops and defines methods and procedures for end user to address deploying technology and operational process changes.
-Reviews and updates Training Strategy to meet specific needs of end users.
-Defines a training plan to ensure business continuity.
-Reviews UAT testing strategy and updates to meet compliance requirements.
-Manages testing environment requests to include test accounts and required test data. Provides centralized defect management for UAT, maintains the defect and issues log, and conducts defect reviews.
-Consistent exercise of independent judgment and discretion in matters of significance.
-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
-Other duties and responsibilities as assigned.
-Bachelors Degree or Equivalent
Field of Study
-Product Management experience
-Agile/SAFe development exposure
Years of Experience
-Generally requires 6-9 years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer