Comcast Manager, EQA Analytics & Reporting in Wayne, Pennsylvania

Comcast Spotlight, the advertising sales division of Comcast Cable, helps put the power of cable to use for local, regional and national advertisers. It is focused on providing multi-platform marketing solutions to reach audiences most effectively and efficiently. Headquartered in New York with offices throughout the country, Comcast Spotlight has a presence in nearly 80 markets with approximately 35 million owned and represented subscribers.

Comcast Spotlight offers clients easy-to-buy, easy-to-execute options customized around their business goals. We work with clients to provide them with customized, multi-screen media marketing solutions that utilize our suite of products in the way that's best suited to meet their objectives. Our media solutions provide advertisers with the ability to reach, engage and connect with their customers viewing content on any device or screen.

Job Summary:

Responsible for managing the section of an enterprise technical support team that performs business analytics & reporting for the Advertising business unit. Implements and ensures adherence to department procedures, processes, and policies. Maintains relationships with people across a variety of areas within the organization. Plans and leads projects and provides expertise in cross-functional project teams. Has overall responsibility for developing/administering performance standards for organizational unit. Develops processes and procedures to implement functional strategies.

Core Responsibilities:

- Works with engineering, development, and product owner teams to gather, maintain and present requirements for project initiatives including creation of mockups, Tableau dashboards, and technical documentation

- Assures proper tracking and reporting of business-related measurements including incident and problem reports, post-mortem of outages, test case reports, headend reports, trending reports/analysis, and management/operating summaries.

- Assists with developing new and/or updated policies, procedures, and processes. Implements Service Level Agreements, policies, procedures, and processes to ensure efficient and effective support for all customers.

- Ensures that established National Service Level Agreements for all processes and procedures are followed at all levels.

- Plans and leads department projects and initiatives and provides expertise and leadership in cross-functional project teams.

- Ensures all department projects and initiatives are completed on time and within budget.

- Develops team performance standards and conducts performance reviews to ensure that staff is operating at optimum efficiency and in accordance with Company standards.

- Integrates department strategy into daily goals and objectives

- Develops, trains, and mentors staff and ensures they have the resources available to competently and efficiently perform their duties.

- Consistent exercise of independent judgment and discretion in matters of significance.

- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelor's Degree in Engineering or Business with concentration in Analytics, Development or other related field of study

- Generally requires 6-9 years' related experience

Additional Desired Skills:

- Experience with data analysis

- Experience with requirements documentation

- Solid understanding of software development and planning processes (Including SAFe Agile & wireframe creation)

- Database knowledge and understanding (SQL preferred)

- Ability to generate reports from raw data

- Advanced skills in Microsoft Excel, including vLookups and macros

- Experience with tools generation/development for purpose of data visualization

Employees at all levels are expected to:

- Understand our Operating Principles; make them the guidelines for how you do your job

- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

- Win as a team-make big things happen by working together and being open to new ideas

- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our communities

Comcast is an EOE/Veterans/Disabled/LGBT employer