Comcast Xfinity Retail - Asssistant Store Manage in Urbana, Illinois
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Responsible for the daily operations of a location within the Customer
Service Center (CSC) channel. Provide leadership, guidance, coaching
and motivation to the retail sales consultant team in order to deliver a
superior customer experience and achieve desired sales results. Promote
and maintain a performance-based culture, where employees are inspired
to do their best, and act as a mentor to foster employee professional
development. Collaborate with other CSC leaders and staff within and
outside the functional team to create synergies and to ensure processes
are efficient and operational goals are met. Maintain a store
environment that aligns with established planograms, and ensure that
current branding collateral is visible and functional. Ensure that all
inventory requirements are carried out effectively, including stocking,
returning, and organizing and securing. Demonstrate advanced knowledge
of Comcast products and services, as well as best practices as they
relate to sales processes, store schedules and customer engagement
Employees at all levels are expect to:
- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our
-Achieves all sales and service metrics through daily supervision,
coaching and consistent performance-management (e.g., discipline) of
Retail Sales Consultants.
-Provides on-boarding support, observes and provides feedback to new
hires to ensure they are on-track with their training curriculum and
able to provide an exceptional customer experience.
-Ensures store environment consistently follows published planograms and
branding standards, and that all customer demos are fully functional at
-In cooperation with store manager, oversees all daily sales floor
responsibilities, including proper daily staffing and scheduling, dress
code compliance, sales huddles, resolution of customer escalations,
lunch break management and store/workstation cleanliness.
-Responsible for daily store operations, including formulating and
interpreting policies and procedures, stocking and accuracy of equipment
inventory, prompt processing of returned inventory, cash handling
compliance, organization of stock room, and consistent execution of
store security protocol. Maintains compliance with all store operating
procedures (including cash, inventory, etc.) through regular employee
observation, coaching and discipline.
-Participates in and reinforces training for new product launches and
-Assesses individuals and team performance and, where applicable,
provides performance management plans to narrow competency gaps, and
provide corrective action.
-Ensures that customers and prospective customers are treated with the
highest levels of courtesy and professionalism.
- Interview and selects new employees.
-Audits the execution of store policies and procedures such as
retention, payments, equipment, sales integrity and revenue assurance.
-Remains current on new and current products and services, industry and
competitive trends, and reinforces findings with the team.
-Builds team schedules based off the needs of the business.
-Demonstrates a high degree of self-motivation and maintains a
professional appearance, including exercising significant independent
judgment and discretion with respect to significant matters without
direct oversight of supervisor.
-Maintains punctual attendance and flexibility to cover multiple
locations throughout the operating area and is available to work
evenings, weekends as needed.
-Stands on feet for long periods of time.
-Occasionally lifts and carries loads of 25 lbs or more.
-Other duties as assigned.
- Bachelor's Degree or Equivalent
- Generally requires 4-7 years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer