Comcast Community Account Representative in St. Paul, Minnesota

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for increasing the number of active subscribers and product

penetration in assigned multi-dwelling properties/communities by selling

and promoting company products including video, high-speed Internet,

voice and XFINITY Home through the development and execution of

promotions and events. Sales and event focus is within privately owned,

multi-dwelling properties and communities, but can include other social

event functions and online initiatives in the community. Utilizes basic

knowledge of the company's products and services as well as sales

process experience to maximize sales. Develops competence in own area by

performing routine work.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

- Serve as the point of contact for customers in the assigned area,

manage contracts for accounts, and provide client services support for

the portfolios of more senior representatives, troubleshoot and/or

resolve customer concerns, enhance and support the customer experience.

- During community events, may add new residential customer internet,

video, and voice services while generating new subscribers within

targeted properties, through various promotional, social, internet and

community events. Displays thorough and recent competitive knowledge of

features, benefits, product differences, pricing, and campaigns for

video, high-speed internet, voice and XFINITY Home.

- Meets and exceeds sales goals in assigned territory and event

activities. Utilizes retention techniques to proactively retain existing

customers from downgrading or canceling service.

- Effectively communicates and develops rapport with residents and

property staff. Evaluates individual residents' existing and potential

product needs and makes recommendations. Increases resident and property

staff understanding of company products and pricing models as well as

competitive advantages over other service providers. Evaluates

competitive offers and frames response to show the benefits of the

company. Reviews company bills with residents as needed and is

proficient in company billing procedures.

- Coordinates and executes all promotional events and provides marketing

support, including but not limited to, the overall coordination and

logistics, budget management, planning, negotiation and execution of

events, production and distribution of printed materials, point-of-

purchase displays, prize packages, scheduling of all promotions, and

coordinating with technical operations. Utilizes successful marketing

skills to conduct overall marketing and property assessments, determines

marketing collateral, customizes for presence on website, newsletter,

signage in gyms, etc. Uses experience and skills to tailor events based

on the profile of the community account, with a goal of maximizing the

return on investment.

- Collaborates with other key personnel to create promotional assets,

execute promotional strategy for value-add services, align messaging,

and ensure tracking requirements are implemented for site promotions.

Supports sales team by reviewing the promotional sales, distributing and

explaining network promotions, and traveling to property meetings to

help present and sell promotional concepts, company products and

services.

- Effectively utilizes Microsoft Office, Google, Facebook, Twitter,

mobile apps, and other software programs and social media to drive

online marketing efforts.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelor's Degree or equivalent

- Marketing, Communications, Public Relations

-

- Generally requires 0-2 years related experience.

Comcast is an EOE/Veterans/Disabled/LGBT employer