Comcast Network Desktop Administrator in Seattle, Washington

Comcast's Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.

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Characteristics – Individual Qualities:
  • Strong ability to learn on your own and take in new information and ideas
  • Enthusiastic problem solver
  • Interest in one or more of the following: computing hardware, science, technology, programming, engineering or exploration
  • Wants to help realize team goals, get things done, and be valued as a key contributor
  • Friendly, easy to work with

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Core Responsibilities
  • Leverage a ticketing system to track requests
  • Provide network and desktop support to employees to include ordering/provisioning/deployment of new desktops/laptops/printing/mobility
  • Enforce operations and security policy for the corporate office environment
  • Create and Maintain documentation pertaining to all corporate systems
  • Asset tracking on corporate computing hardware
  • Full participant in On Call rotations; Daily SCRUMs; Iterative planning, Sprint Grooming, Retrospectives, Demos;
  • Produce and update documentation on areas of responsibility
  • Regular, consistent and punctual attendance

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Technical/Core Skills:
  • A keen analytical and structured approach to problem-solving
  • Strong communication skills
  • Strong troubleshooting skills
  • Excellent documentation skills
  • Proven ability to work independently
  • A dedication to customer satisfaction
  • Administration experience on Apple Macintosh laptops and workstations (Casper/JAMF)
  • Administration experience on Windows laptops, workstations, servers, and networks (SCCM)
  • Administration experience with Active Directory Domains, Group Policies, MS Exchange Server, NTFS file shares
  • Administration experience with desktop security software (Symantec SEP)
  • Administration experience with enterprise backup solutions (BackupExec, VEEAM)
  • Administration experience with client level (Type 2) hypervisors such as VMware Workstation and Fusion
  • General network knowledge: TCP/IP, DNS, DHCP, VLANS, SSO, SMTP, SSL, VPN
  • Able to utilize bash/PowerShell scripting to troubleshoot and automate tasks
  • Can rapidly find useful solutions using Internet search tools
  • Conflict resolution (friendly, easy to work with)

Bonus Skills:

  • Experience managing Atlassian Confluence & Jira Tools
  • Experience managing vSphere infrastructure (vCenter/ESXi)
  • Experience managing password management tools (1Password)
  • Experience managing MS SharePoint & QuickBooks Enterprise

Education Level

-Associate's Degree or equivalent experience

Years of Experience

-Generally requires 5-8 years related experience

Compliance

Comcast is an EEO/AA/Drug Free Workplace

Comcast is an EOE/Veterans/Disabled/LGBT employer