Comcast Customer Experience Specialist in Sacramento, California

Comcast Spotlight, the advertising sales division of Comcast Cable, helps put the power of cable to use for local, regional and national advertisers. It is focused on providing multi-platform marketing solutions to reach audiences most effectively and efficiently. Headquartered in New York with offices throughout the country, Comcast Spotlight has a presence in nearly 80 markets with approximately 35 million owned and represented subscribers.

Comcast Spotlight offers clients easy-to-buy, easy-to-execute options customized around their business goals. We work with clients to provide them with customized, multi-screen media marketing solutions that utilize our suite of products in the way that's best suited to meet their objectives. Our media solutions provide advertisers with the ability to reach, engage and connect with their customers viewing content on any device or screen.

Job Summary:

Responsible for resolving accounts receivable, billing, and process inquiries while providing a superior customer experience for internal and external customers. Utilize problem solving skills on a daily basis to ensure a win-win outcome for customers and the company. Depends on

others for instruction, guidance and direction. Develops competence in own area by performing routine work.

Core Responsibilities:

- Review and answer general payment received/delivery, invoice delivery/options, and process inquiries to provide a superior customer experience for customers (internal & external).

- Process and assist customers with credit card payments via phone.

- Review customer invoice requests to provide solutions that provide a win-win solution for the customer and the company.

- Partner with and share information real time with team mates regarding client needs/issues/resolutions and ad hoc procedure improvements.

- Review and research advertiser accounts receivable ledgers to provide reconciliations and solutions to inquiries.

- Provide feedback and solutions for workflow and policy opportunities.

- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- High School Diploma

- Accounting, Business

- Generally requires 0-2 years related experience.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our


Comcast is an EOE/Veterans/Disabled/LGBT employer