Comcast Sr. Manager of AV Operations in Philadelphia, Pennsylvania
Comcast's Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.
Responsible for overall real-time voice & video collaboration experience across Comcast. This role will stay abreast of technology trends, devise solution strategies, produce product roadmaps and drive overall project execution to deliver and enhance capability for the business. Collaboration tool strategies should encompass a multitude of interfacing technologies and includes working with vendor partners to drive feature enhancements that further Comcast's goals to provide intuitive, value-added technology experiences.
Create the overall technology strategy including objectives for systems that ensure quality of service andoptimize the video, voice, and collaboration experience. Focus attention on the development of next generation systems. Align operational plans with business objectives. Provide subject matterexpert guidance to employees as required. Develops processes and procedures todrive efficiencies, assist in development, and meeting of,departmental goals. Provide leadership and direction for teams which may include multiple functional areas.
-Research and lead others in investigation of new technology areas. Work with industry partners to identify necessary systems and to develop new standards. -Remain abreast of new products and technology.
-Architect solutions to satisfy business and product needs in near and long term timelines.Develops business cases, roadmaps and models to influence strategic spending.
-Direct and forecast technology needs to meet business objectives. Recommend action plans or solutions. Influences design and development strategies
-Advise customers and stakeholders regarding technology direction and related issues.
-Drive continuous improvement in the development of both solutions and the team members
-Train, evaluate, coach and counsel employees to improve skills in troubleshooting and customer service
-Ensure operational success of in-room audio video experience and customer satisfaction
-Communicates and manages all performance objectives to ensurecompliance with company philosophy and business goals.
-Assists supervisors to monitor employee performance and providesfeedback
-Consistent exercise of independent judgment and discretion in mattersof significance.
-Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) as necessary.
-Other duties and responsibilities as assigned.
-Bachelors Degree or Equivalent
-Generally requires 6-9 years related experience
-Experience with video, content sharing and collaboration tools (WebEx, Skype)
-Experience with social networking and messaging tools (Yammer, Slack)
-Experience with voice and video infrastructure tools & components (Cisco, Microsoft, Avaya, etc.)
Comcast is an EOE/Veterans/Disabled/LGBT employer