Comcast Salesforce Business Analyst, Legal in Philadelphia, Pennsylvania

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.


The Salesforce Business Analyst-Legal will join the Legal Technology Operations group, reporting to the Senior Director of Legal Technology Operations.

We are looking for an experienced Salesforce Admin/ Business Analyst with demonstrated skills in the Corporate Legal Function. This team member will be responsible for requirements gathering/analysis, documentation and implementation for various legal technology tools on the platform. The role will also serve as a liaison between Legal end users and the Comcast/NBCUniversal IT function, so the ability to successfully communicate across functions is integral.

Key Responsibilities include but are not limited to:

- Lead business analyst and Salesforce implementation specialist for various Legal Technology Projects such as contract management, export compliance, etc.

- Oversight of requirements gathering, functional/technical analysis, and design activities related to existing and new legal applications in Salesforce.

- Develop integration processes using's Web Services API and third-party integration tools.

- Production of professional and clearly defined functional and technical documentation. Including business requirement documentation, technical requirement documentation, workflow diagrams, visibility/workflow structures etc.

- Assists in the development of curriculum and provide user training

- Develop integration processes using's Web Services API and third-party integration tools.

- Design, develop and maintain VisualForce, AppExchange, pages and integrations with on-premise or third-party solutions using Web Services, REST, etc.

- Acclimate quickly to current system configuration and custom code in order to troubleshoot and enhance.

- Assist in the development of documentation to support existing code and configuration based functionality.

- Adhere to information security and audit requirements.

- Work to continuously improve efficiency and effectiveness of systems.

- Create and maintain system interface diagrams, functional designs, and technical specifications.

- Understand and support security role maintenance, including role hierarchy, security profiles, and access rights in the Salesforce platform.

- Participation in the definition, testing, implementation and support of legal system requirements with legal Stakeholders.- Participation in process improvement and technical solution analysis to deliver the best possible resolution to our business customers.

- Build relationships and collaborate with Legal practice groups and IT functions across Comcast/NBCUniversal


- Requires 5 years of Business Analyst work or related experience with an accredited law firm or corporate legal function

- 3-5 years of Salesforce Admin experience

- Corporate Legal, Media or Law Firm experience highly preferred.

- Possesses knowledge of IT and development efforts

- Experience working with IT teams and 3rd Party Cloud Providers highly preferred

- Hands on experience implementing and supporting various Legal Automation tools

- Ability to gather, analyze, and implement data requirements to meet functional and technical specifications

- Demonstrate honesty, integrity and professionalism at all times.

- Highly motivated self-starter who takes initiative with minimal supervision.

- Innovative problem-solver who can generate workable solutions and resolve issues.

- Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects/tasks.

- Exceptional listener and communicator who effectively conveys information verbally and in writing.

- Ability to apply broad business knowledge and practical experience to the analysis / solution generation process.

Technical Requirements:

- Excellent and demonstrable knowledge of Salesforce Administrator skills

- Working knowledge of APEX development.

- Knowledge of SQL, HTML, CSS, and JavaScript (or other scripting languages) highly desired

- Excellent Microsoft Office and related technology expertise

- Familiarity with iManage Document Management System and other Legal and Compliance Applications

- Knowledge or experience with Business Intelligence Tools helpful

- Project Management experience helpful.

Educational/Certificate Requirements:

- Relevant Bachelor's degree (Computer Information Systems, Management Information Systems, etc) or equivalent combination of education and experience.

- Relevant Salesforce Certifications.

- Project Management Certification a plus.

Additional Responsibilities:

- Creates, updates, and preserves important corporate records/documentation.

- Possesses knowledge of the law and legal processes.- Demonstrates excellent organization, communication, and time management skills.

- Oversees the planning and execution of customer meetings as needed.

- Consistent exercise of independent judgment and discretion in matters of significance.

- Regular, consistent and punctual attendance.

- Must be able to work nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Comcast is an EOE/Veterans/Disabled/LGBT employer