Comcast QA Manager, Mobile in Philadelphia, Pennsylvania

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Overview

Comcast's X1 Engineering group is looking for a QA Manager to lead the testing efforts for our iOS and Android entertainment applications. This role will primarily be responsible for managing the daily and overall work processes within the QA team, adhering to the quality standards set forth by the wider organization and recommending/implementing improvements where necessary, and closely collaborating with our UX, Product, Development, and Support teams as it relates to feature and defect management. The ideal candidate will have an interest in helping validate our native mobile applications that heavily rely on multiple web services will be able to operate effectively at scale (millions of daily users) release after release.

Core Responsibilities
  • Prioritize and delegate incoming testing work during app release cycles
  • Provide coaching, mentoring, and career guidance to the iOS/Android QA team, consisting of both full-time employees and contractors (offshore and on-site)
  • Continually analyze and drive down defect counts and crash trending
  • Recommend new devices and hardware based on upcoming device announcements
  • Proactively verify app compatibility with upcoming OS versions via beta programs
  • Analyze and suggest improvements to testing process, defect tracking, and test case management
  • Assist with testing the client impact of upstream API and service deployments
  • Monitor video content delivery for quality and investigate data transfer through HTTP proxying
  • Effectively triage, prioritize, and test fixes for bugs found during development cycles (and occasionally in production)
  • Work with the development and product management teams to understand and contribute to requirements and test cases for new features
  • Investigate patterns of issues being reported by customers and trending in analytics data in order to reproduce problems and get them addressed
  • Benchmark and recommend improvements to app performance across features
  • Frequently review customer feedback and ratings for potential defects, areas for improvement, or positive sentiments of a release/feature
Attributes for Success
  • Extensive experience (3-5 years) testing native iOS and Android consumer-facing applications
  • Effective management of both people and technology
  • Familiarity with REST web services and modification of requests/responses to test various server conditions
  • Application of critical thinking to help solve complex problems
  • Very strong verbal and written communication skills
  • High regard for test case maintainability
  • Understanding of IP video delivery is a plus
  • Take ownership and responsibility of application quality

Comcast is an EOE/Veterans/Disabled/LGBT employer