Comcast Manager 2, Product Management in Philadelphia, Pennsylvania

Comcast's Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.

Job Summary:

Responsible for managing the pricing, packaging, and documenting of new

product ideas and conducts user need analyses for ancillary products so

that subscriber and financial objectives are achieved. Conducts the

budgeting, planning, analysis, and monitoring required to ensure unit

and financial targets are met for assigned products. Manages ongoing

product management of new and existing products. Develops financial and

operational objectives. Ensures operational plans are aligned with

business objectives. Contributes to functional strategy development. Has

a greater degree of impact on business results, and typically manages

one or more groups of professional employees.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

- Internalizes and represents the Voice of the customer throughout the

product lifecycle. Coordinates across other functional areas to secure

buy-in to deliver on the defined end-to-end customer experience.

- Performs competitive analysis and conducts market research. Maintains

updated view of key competitive changes.

- Teams with product development to deliver high quality products on

time.

- Participates in the strategic planning for enhancements to product

content, pricing, packaging, and features. Participate in defining

product business and functional requirements. Provides product support

and documentation and develops product materials.

- Assists in budgeting and variance analysis of product's unit and

financial performance, with goal of identifying opportunities and risks.

- Drafts and manages requirements, and other supporting business

documentation (such as use cases, possibly M&Ps [methods and

procedures], executive summaries, etc.).

- Leads concepts defining an end-to-end customer experience and expected

full lifecycle costs.

- Contributes to the product vision across team, and the organization.

- Conducts feasibility assessments, capability gap analysis (i.e., what

is wanted vs. what is attainable).

- Manage change requests. Validates downstream deliverables and final

offering (business acceptance testing).

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelors Degree or Equivalent

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- Generally requires 8-11 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer