Comcast Eng 2, Engineering Ops in Philadelphia, Pennsylvania

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for contributing in project teams, troubleshooting

operational issues, providing technical solutions to operational

problems, new product implementation, implementing existing products and

services, and the overall upkeep and maintenance of designated areas of

engineering. Acts in compliance with industry and Company technical

requirements, standards, policies, and procedures. Works with moderate

guidance in own area of knowledge.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our


Core Responsibilities:

- Ability to troubleshoot and repair all but the most complex issues.

Performs maintenance activities with a minimum of supervision and

guidance. Leads technical outage bridges and engages appropriate

resources to drive issues to closure.

- Acts as an advocate for Engineering Operations procedures, policies,

and processes. Ensures projects and initiatives are adhering to Company


- Tracks and reports operational workflows; maintains records of results

and feedback. Analyzes data and metrics, identifies problem areas, and

provides actionable insight.

- Acts as a technical resource in projects and initiatives and ensures

successful project implementation.

- Contributes to design considerations for new products or architectural

changes to existing products.

- Analyses problems in design, configuration, data flow, and data state

within a highly complex multi-product provisioning system.

- Performs routine maintenance tests for designated areas of engineering

and ensures all maintenance is properly validated to minimize impact.

- Provides training and guidance to less experienced team members.

- Attains industry standard certifications and education.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelors Degree or Equivalent

- Engineering, Computer Science


- Generally requires 2-5 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer