Comcast Billing Governance Manager in Philadelphia, Pennsylvania

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Summary:

Responsible for a variety of programs involving product billing design, deployment, and governance. Works with a cross functional team that encompasses representation from Division and Corporate Marketing, Finance, MIS, Product, and others. Works with moderate guidance in own area of knowledge.

Core Responsibilities:

- Develops Partnerships with cross functional teams to define scalable processes to support billing product and offer governance.

- Leads calls with Division stakeholders to define nationally standard designs for launching new products and offers.

- Defines standard framework for launching products and offers that incorporates requirements from various billing and sales systems.

- Reviews new product and offer requests for alignment with national standards and goals.

- Develops scalable processes in order to speed time to market and improve operational efficiency.

- Escalates project issues and risks as appropriate.

- Consistent exercise of independent judgment and discretion in matters of significance.

- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelor's Degree or Equivalent

- Generally requires 6-9 years related experience

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how you do your job

- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

- Win as a team-make big things happen by working together and being open to new ideas

- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our communities

Comcast is an EOE/Veterans/Disabled/LGBT employer