Comcast Associate Creative Director in Philadelphia, Pennsylvania

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible and accountable for the user experience, working closely

with various business verticals to ensure both business vision and

customer expectations are met. Establishes the overall strategy with

emphasis on interactive design, visual design, documentation, and

innovative user experience. Improves the performance of both established

and new web sites by maximizing usability and optimizing the user

experience by analyzing web site data and implementing user-centric

solutions. Develops financial and operational objectives. Ensures

operational plans are aligned with business objectives. Contributes to

functional strategy development. Has a greater degree of impact on

business results, and typically manages one or more groups of

professional employees.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

- Leads the effort to research and analyze user characteristics and

needs through such techniques as user profiling, competitive analysis,

contextual inquiries, and task analysis.

- Participates on cross-functional teams to develop user case scenarios

that support product requirements.

- Leads the design and development of innovative user interfaces and

interaction styles, which result in improved user productivity,

discoverability, and simplicity.

- Manages the effort to prepare for, facilitate, and analyze the results

of usability tests of the conceptual and detailed designs.

- Collaborates with several functional areas to ensure the integrity of

the design and the translation of the design into a usable product.

- Develops appropriate design documentation throughout the product

lifecycle, including user experience strategy documents, user interface

prototypes, user interface specifications, site maps, flow diagrams,

wireframes, and usability findings reports.

- Communicates design to all levels of the organization through

facilitating design sessions, conducting design walkthroughs, and

presenting designs to senior management.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelors Degree or Equivalent

- Generally requires 8-11 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer