Comcast Analyst, Business Process Effectiveness in Philadelphia, Pennsylvania

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary:

Responsible for a variety of programs involving business reengineering

efforts that support operations and customer experience. Works with a

cross-functional team that encompasses representation from all divisions

to understand current challenges. Works to define current processes

that support the Marketing, Sales, Customer Care, and Technical

Operations and defines the future state that will be enabled through

technology. Works with moderate guidance in own area of knowledge.

Core Responsibilities:

- Supports analysis and design of existing and new business processes

that span multiple areas of the organization, including Customer

Operations, Sales Operations, Marketing, Training, Finance, and Legal.

- Develops scalable processes to support and benefit the Company's

architecture vision.

- Deconstructs technical concepts and metrics to facilitate process


- Completes assessments of business processes and documents each of the

following areas: problem statements, process flows, gap analyses, and

solution recommendations.

- Develops repeatable, and thus scalable, plans and processes in order

to speed time to market and improve operational efficiency.

- Interacts closely with matrixed cross-functional teams (both field and

corporate) in order to secure alignment.

- Diagnoses, corrects, and documents issues, risks, and problems using

Quality Assurance (QA) practices.

- As needed, helps to define success metrics for each new system or process

and establishes a plan to track, monitor, and measure the success of those metrics.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelors Degree or Equivalent

- Generally requires 2-5 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer