Comcast Community Account Representative in Oak Brook, Illinois

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary:

Responsible for increasing the number of active subscribers and product

penetration in assigned complex large scale multi-dwelling

properties/communities by selling and promoting Comcast products

including video, high-speed Internet, voice and XFINITY Home. Develop

strong relationships with local and national property management that is

conducive to the sale and retention of Comcast products and services.

Strategizes and plans ongoing sales support to assigned group of MDU

properties. Utilizes expert knowledge of Comcast products and services

as well as mastery of sales processes to consistently maximize sales.

Has in-depth experience, knowledge, and skills in large complex MDU

community sales. Usually determines own work priorities. Acts as a

resource for colleagues with less experience.

Core Responsibilities:

- Demonstrates expert knowledge of Comcast products, selling and

promoting offerings to customers on-site within multi dwelling units.

Displays thorough and recent competitive knowledge of features,

benefits, product differences, pricing, and campaigns for video, high-

speed internet, voice, and XFINITY Home.

- Meets and exceeds sales goals including net add improvement and

penetration goals as established by local market. Drives customer

acquisition, awareness, retention and interest in XFINITY products,

bundles and offers at the national and local property level by

leveraging available programs (e.g., community rewards for property

staff, events, marketing collateral, channel resources and

online/digital tools).

- Proactively follows-up with customer and property staff as appropriate

regarding sales, product, technical or customer care issues. Manages

fast resolution of product and customer care issues across customer

care, billing and technical support as a single point of contact who

is helpful to the customer and property staff and also to internal


- Develops strong working relationships with property management and

leasing staff of MDU properties and leverage their support through on-

site programs and events. 10%

- Calls on and visits all new build MDU properties on regular and

consistent basis prior to and following occupancy; manages and attends

frequent on-site events to generate subscriber growth. For new build and

win back properties ensures that Comcast services are available prior to

occupancy dates.

- May lead teams and initiatives. Fills in for Manager at company and

offsite meetings. Serves as a guide and mentor for fellow team members.

Trains new Community Account Representatives.

- Effectively utilizes with high proficiency Microsoft Office, Google,

Facebook, Twitter, mobile apps, and other software programs and social

media to drive online marketing efforts.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelor's Degree or equivalent

- Marketing/Business

- Project Management experience a plus

- Detailed Oriented

- Real Estate and Condo Management a plus

- CAM license a plus

- Experience with contracts, proposals and negotiations

- Microsoft Office Suite

- Generally requires 3-5 years related experience.

Comcast is an EOE/Veterans/Disabled/LGBT employer