Comcast Specialist 3, Governtment & Regulatory Affairs in Norcross, Georgia

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for supporting the Company's franchising and compliance

responsibilities. Reviews, coordinates, and interprets legal documents,

such as franchises and any other franchise-related agreements and

contracts entered into, for the purpose of compliance and conformity to

Company standards and requirements. Supports implementation of

activities designed to build relationships with elected officials and

state agencies. Manages specific, structured projects. Has in-depth

experience, knowledge and skills in own discipline. Usually determines

own work priorities. Acts as a resource for colleagues with less


Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our


Core Responsibilities:

- Assists in the development of policies and programs to ensure

organizational awareness of government legislation and/or regulatory

issues that affect the organization and respond to same.

- Ensures that the organization's interests are represented and

protected in legislative proceedings and in the development of market

rules and procedures.

- Prepares and organizes forums and gatherings with government officials

to exchange ideas and information on business activities and potential

legislation that may affect the organization.

- Coordinates the preparation and distribution of the following reports

to state and regulatory bodies on a monthly, quarterly, and annual

basis: customer service, regulatory compliance, outages, complaints,

and updates..

- Reviews, interprets and communicates the meaning of the terms and

conditions of franchises, franchise-related agreements, and other

contracts for implementation by the field to ensure compliance with

company commitments.

- Oversees franchise-required construction and installation of

complimentary cable service to public buildings, including the

negotiation of any additional terms and conditions with Local

Franchising Authorities (LFAs). Provides advice as necessary to field

engineering, accounting, and construction.

- Creates and manages FCC and franchise-required LFA notifications, as

well as franchise-required monthly, quarterly, and annual reporting.

- Acts as Company liaison to LFAs for information and escalated

franchise-related issues.

- Works with outside survey and research companies to develop

franchise-required customer satisfaction and ascertainment survey tools.

- Manages special projects related to Community Affairs.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Primary Responsibilities

Coordinate internal and external meetings and events such as store openings, sponsorship activations, and HQ executive visits

Create and edit correspondence, presentations, and other materials

Provide escalations support as needed

Competencies Required

Excellent writing, graphic design and event planning skills

Proficiency with Microsoft Office

Ability to adapt and experiment with new technologies

Ability to thrive in a high-performance culture and team setting

Job Specification:

- Bachelors Degree or Equivalent

- Communications / Public Relations

- Administrative Certificate

- Generally requires 5-7 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer