Comcast Dir 1, Technl Ops in Norcross, Georgia

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for the delivery of outstanding customer care in all aspects

of Technical Operations activities including installation, service,

construction, design, materials management, and daily workloads.

Provides leadership, strategic direction, and effective coordination of

activities in order to ensure market profitability and customer


Core Responsibilities:

- Develops and implements business strategies across the Technical

Operations organization to meet established service metrics and quality

assurance goals. Responsible for end-to-end network performance for

homes passed and all service delivery and fulfillment services for


- Establishes and monitors clearly defined key performance indicators

(productivity, quality, sales, service rates, etc.) for all Technical

Operations personnel to support best in class customer service. Develops

and implements strategies to achieve all network, service, new

subscriber, and financial goals.

- Assures network performance/service level compliance and reporting

with federal, state, and local requirements including annual FCC proof

of performance and signal leakage.

- Leads, directs, and motivates a team comprised of management, exempt,

and non-exempt employees.

- Participates in the hiring, training, and development of the Technical

Operations staff to ensure that personnel development and company

financial goals are achieved.

- Partners with Learning and Development to maintain a continuous

learning environment for employee skill development and career growth.

- Manages the finances of the Technical Operations team, including

operating expenses, capital budget, forecasting, and strategic planning

for the department.

- Develops and maintains strategic partnerships with cross-functional

organizations to ensure effective implementation of methods and

procedures as well as to identify expedient and comprehensive solutions

to customer-impacting issues.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelors Degree or Equivalent



- Generally requires 10 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer