Comcast Sr. Account Manager in New York, New York

FreeWheel, A Comcast Company, comprised of FreeWheel Publishers, FreeWheel Markets, and FreeWheel Advertisers – empowers all segments of The New TV Ecosystem. We are structured to provide the full breadth of solutions the advertising industry needs to achieve their goals. We power the technology, data enablement, and convergent marketplaces required to ensure buyers and sellers can transact across all screens, across all data types, and all sales channels, in order to ensure the ultimate goal – results for marketers. With offices in New York, San Francisco, Chicago, London, Paris, Beijing, and across the globe, FreeWheel, A Comcast Company, stands to advocate for the entire industry through the FreeWheel Council for Premium Video.

ABOUT THE OPPORTUNITY:

FreeWheel is hiring a Senior Account Manager based New York who will report to the Director, Customer Success. We are looking for a passionate Account Manager who will partner and ensure long-term success of our customers. In this role, you will responsible for developing long-term relationships with your assigned customers, connecting with the FreeWheel user-level and up.

RESPONSIBILITIES :

  • Develop and Maintain Relationships:
  • Owns ongoing communication, contact and relationship with the users of the FW platform
  • Gain info and POV when lower level org changes and departures impact on overall relationship
  • Engage in on-site visits w/ clients to gather general relationship temperature feedback
  • Coordinate all activities for a Client:
  • Across SRM, Support, Product (ideas forum) and client services engagements
  • Across all Advanced Advertising Business Units
  • First point of contact for any questions and/or issues that arise on a daily basis
  • Conduct weekly check-ins internally (account team) and externally (with client) to manage all ongoing tasks, issues and points of communication at a client’s account
  • Advise clients on strategic vision as it relates to their ongoing activities within FreeWheel
  • Understand the client’s business and industry they operate in, in order to:
  • Understand implications of decisions made on the day-to-day business (i.e. process changes)
  • Understand how internal FreeWheel changes may impact client workflow and business (i.e. FreeWheel is initiating a change through a product release or bug fix, what does it mean to client)
  • Identify any potential pitfalls or issues that will impact the client in the short-term or long-term, even if the client has not explicitly called it out as an issue

Other

  • Assist in sales process for renewals, upsells and product utilization
  • Be an input into the account planning process including Strategic Account Reviews (SARs) and Quarterly Business Reviews (QBRs)

ABOUT YOU:

  • Proven account manager or other relevant experience
  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
  • Experience delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time
  • Excellent listening and presentation skills
  • Excellent verbal and written communication skills
  • BA/BS degree or equivalent
  • Generally requires 5-7 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer