Comcast Demand Operations Associate in New York, New York

FreeWheel, a Comcast company, has superior end-to-end technology, premium marketplace, and best in market advisory services that power the advertising businesses of the largest media and entertainment companies in the world, including DIRECTV, Fox, NBC Universal, Turner Broadcasting System and Viacom in U.S., and Sky and Channel 4 in Europe. From our unique position at the center of the premium video economy, we enable our clients to unify audiences across desktop, mobile, OTT, and traditional STB devices, and profitably monetize their content. Headquartered in New York, with offices in San Francisco, London, and Beijing, FreeWheel stands to advocate for the entire industry through the FreeWheel Council for Premium Video.

About the Opportunity:

The Demand Operations Associate will be accountable for delivering operational support services to those entities buying media via FreeWheel's North America Markets business, which enables the most premium video publishers such as TV Programmers, MVPDs, and major digital media publishers to monetize their content programmatically at scale. The role will interface with the operational and trading teams at marketers, agencies, and agency trading desks to ensure that campaigns running on media in FreeWheel's Market business are delivering successfully.

Core Responsibilities:

Ensure the trafficking and set up of RTB campaigns: Deal IDs, managed IO/spot buys, CPV campaigns

Troubleshoot buyer's technical questions and KPI targets (CTR, VTR )

Monitor delivery and performance (suggest additional sites, add data or filters/targeting)

Understand client bidding behavior and orientate sales team to drive more revenue

Debug issues with campaigns and ad creative, manage troubleshooting escalations

Make sure sales administration is maintained: IO archiving, reporting discrepancies for invoicing

Attend customer meetings (Pre-sales & quarterly business review support)

Build educational materials for internal and external use


1-2 years in a digital media ad operations at an SSP, DSP, Agency Trading Desk, Agency or Ad Network

Experience working with programmatic video strongly preferred

Understanding of the programmatic advertising ecosystem, including transaction models

Strong analytical, communication, and organizational skills

Ability to be client-facing with strong desire and commitment to deliver results for clients

Eagerness to work in an entrepreneurial and rapidly evolving team environment

- Bachelor's Degree or Equivalent

- Generally requires 5 years related experience.

In addition, we highly value individuals who are:

  • Highly motivated to work for a leading growth technology business, and understand the difference relative to working for a large corporate company
  • Optimistic with a strong sense of humor

Life is short. Work someplace great.

FreeWheel offers a dynamic, flexible work environment with competitive salary and benefits packages. The challenges we solve are serious, but we're not. We have fun every day because we love what we do. We are on a mission to shape the future of television and this is your chance to be part of it. Want to join the team that's already thinking about what TV is going to look like five years from now?

Comcast is an EOE/Veterans/Disabled/LGBT employer