Comcast Manager 2, XOC in New Castle, Delaware

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Schedule: Monday-Friday 8a-5p

Job Summary:

Responsible for managing the Excellence in Operations team that

monitors, repairs, and maintains network infrastructure. Implements and

ensures adherence to department procedures, processes, and policies.

Maintains relationships with people across a variety of functional areas

within the organization. Plans and leads projects and provides

expertise in cross-functional project teams. Has overall responsibility

for developing/administering performance standards for organizational

unit. Develops processes and procedures to implement functional

strategies. Develops financial and operational objectives. Ensures

operational plans are aligned with business objectives. Contributes to

functional strategy development. Has a greater degree of impact on

business results, and typically manages one or more groups of

professional employees.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our


Core Responsibilities:

- Develops or updates department policies, procedures, and processes.

Oversees the implementation of XOC Service Level Agreements, policies,

procedures, and processes to ensure efficient and effective support for

all operating systems.

- Ensures that established National Service Level Agreements for all

processes and procedures are followed at all levels.

- Oversees implementation of, and maintains monitoring processes for:

all services, network performance, network maintenance,

telecommunications maintenance, facilities management, CMTS, and overall

network performance/reliability.

- Ensures proper tracking and reporting of network related measurements

including network health reports, post-mortem of outages, outage

reports, headend reports, trending reports/analysis, and

management/operating summaries.

- Plans and leads department projects and initiatives and provides

expertise and leadership in cross-functional project teams.

- Ensures all department projects and initiatives are completed on time

and within budget.

- Develops team performance standards and conducts performance reviews

to ensure that staff is operating at optimum efficiency and in

accordance with Company standards.

- Ensures that department strategies are integrated into daily goals and


- Develops, trains, and mentors staff and ensures they have the

resources available to competently and efficiently perform their duties.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelors Degree or Equivalent

- Engineering


- Generally requires 8-11 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer