Comcast Manager, Service Delivery in Mt. Laurel, New Jersey

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary:

The Manager of Project Management within Business Services Order

Management will provide management leadership and oversight over

a team of project managers who are responsible for driving the planning

and implementation of Ethernet (Carrier, Retail, Wide Area and Voice

via fiber, off-net and coax) service delivery activities. This position will

require working across various organizations within Comcast including

Engineering & Provisioning, Network Operations, Business Unit,

Product Development, Divisions and Markets to oversee the development

and execution of service delivery plans. This position also requires the

ability to balance competing priorities and to be able to adapt quickly in

a dynamic environment. Candidate must have strong leadership,

relationship management, negotiation, and communication and project

management skills and must feel comfortable taking direction from

members of the senior leadership team.

Core Responsibilities:

- Leads a team of project managers responsible for the tactical coordination

of service delivery activities across Engineering, Provisioning, Network

Operations, Business Unit, Division and Regional organizations to ensure

successful completion of service delivery activities

-May be strategically focused on the delivery of standard product offerings,

complex orders, network migrations or MACDs (i.e., moves, adds, changes

and disconnects).

- Develops, directs and monitors deployment strategies across all projects

in assigned markets in an agreed to priority order

- Manages the day to day deployment activities of a team of project managers

ensuring successful completion of deployments within scope, schedule and


- Monitors project progress and status via daily task management system


- Owns and drives delivery of unit commitments

- Reviews and validates deployment project plans identifying risks, issues

and gaps; develops corresponding mitigation plans

- Understands and manages program dependencies impacting assigned

portfolio of projects

- Manages escalations and resolutions of roadblocks impacting project/milestone

delivery; Escalates issues requiring action or decisions, as necessary

- Understands and reinforces processes; is proactive in identifying and

implementing process improvements that will ensure the operational

efficiency of the team and the success of deployment projects

- Audits project records/orders to ensure compliance with project management

quality standards

- Is proactive in identifying and implementing process improvements that will

ensure the operational efficiency of the team and the success of deployment


-Confers with and represents the program/department in meetings with the

Business, Divisions and Regions; fosters collaborative working relationships

with multiple Comcast departments and to the benefit of the program;

ensures alignment around program plans and direction across departments

- Accountable to manager for deployment project plans, schedules, delivery

within budget, and quality of all program elements.

- Acts as a communications conduit to manager and/or director and associated

business/technology leaders by one-on-one meetings and conducting periodic

briefings/status updates, as necessary.

- Maintains effective business and field leadership communications and relationships

- Develops and manages communications and summary reports that apply to

senior executives, managers and program audiences based on the deployment

project plans and status; provides accurate project status information in the

form of formal briefings, program/project coordination meetings, and written/graphic


- Prioritizes the activities, provides administrative support and manages the

performance of direct reports

- Complies with Comcast requirements for employee performance management

- Fosters team development by coaching and working with direct reports to craft

their individual development plans (IDPs) and monitoring progress against those

plans in compliance with Comcast performance management guidelines.

Job Specification:

- Bachelor's Degree or Equivalent

- Generally requires 6-9 years related experience

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our


Comcast is an EOE/Veterans/Disabled/LGBT employer