Comcast Manager 1, Business Intelligence (Customer Care) in Manchester, New Hampshire

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for drawing conclusions, providing consumer insight, and making recommendations based on strategic understanding of the data

collected through analysis of business intelligence. Will manage one (1) exempt employee. Provides subject matter

guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in development and meeting of

departmental budget.

Core Responsibilities:

- Develops business requirements, assesses current reporting capabilities, and makes recommendations for improvement.

- Creates actionable insight and understanding, through the analysis of both quantitative and qualitative data, building recommendations that

directly address business objectives.

- Identifies possible conflicts with the strategy and recommends cost-effective alternatives.

- Conducts full analyses of changes impacting customers and operations and ensures impacts are accurately integrated into forecasts.

- Carries out post-event analyses to validate forecast assumptions and identifies all additional factors associated with changes.

- Consistent exercise of independent judgment and discretion in matters of significance.

- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelors Degree or Equivalent

- Generally requires 6-9 years related experience

- Voice/speech analytics experience preferred

- Tableau experience preferred

- Data experience and analytical accumen with strong story-telling abilities and presentation skills

- Prior leadership/management experience preferred

- Able & willing to travel up to 10%

Comcast is an EOE/Veterans/Disabled/LGBT employer