Comcast Billing Analyst 3 in Manchester, New Hampshire

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Schedule: Mon-Fri 8:30a-5p

Job Summary:

Responsible for creating and maintaining data integrity across multiple

databases. Leads less experienced senior staff in executing these

changes. Develops methods and procedures to support Systems Management

Server/IS operations. Receives and reviews change requests for rates,

campaigns, and messages from internal customers. Analyzes requests to

ensure that they meet government or operating regulations. Resolves

requests that meet established methods and procedures guidelines.

Presents special requests to management and provides cost-benefit

analysis utilizing technical knowledge and understanding of departmental

methods and procedures. Establishes user accounts and sets appropriate

permission levels based on management requests. Maintains consistency of

system configuration files between corps/databases in order to ensure

consistency of operations. Conforms to regional and corporate standards

where appropriate. Has in-depth experience, knowledge and skills in own

discipline. Usually determines own work priorities. Acts as resource for

colleagues with less experience.

Core Responsibilities:

- Provides special project planning, implementation support, and

direction. Projects may include, but are not limited to: new service

launches, conversions, splits/merges, software upgrade communications,

new technology launches, and Data Mart creations.

- Analyzes, communicates, tests, and Q/As complex releases and upgrades

ensuring zero negative customer impact.

- Leads operations change implementation. Monitors the vendor statement

production process.

- Provides support to end users. Identifies problem causes and solutions

for billing and operations programs.

- Completes complex change requests within the required defined

timeframe incurring no late fees and with no unplanned customer or

revenue impact.

- Logs all requests and provides monthly Key Performance Indicator

reports demonstrating performance.

- Coordinates changes with vendor and Data Center. Provides 24/7

production supports when necessary, troubleshooting issues so as to have

the least customer impact.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelors Degree or Equivalent

- Information Sciences, Technology, Computer Science


- Generally requires 5-7 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer