Comcast Field Sales Ops Spec. 3 - Xfinity Com. in Livermore, California

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Reporting to the Field Sales Operations Manager, the Field Sales Operations Specialist XFINITY Communities will be responsible for supporting the XFINITY Communities Channel on a variety of sales activities and operational initiatives. Responsibilities will include but not limited to providing day to day operational support for XFINITY Communities channels including MDU Contracts, CAR, FIND and XFINITY on Campus; coordinates with Division Shared Services team to support bulk projects and activities; serve as cross functional liaison to Engineering, Construction, Technical Operations, Finance and PMO teams; compiling and publishing sales, operational, personnel and expense reports and analysis; preparing and publishing XFINITY Communities communication updates; planning, tracking and executing sales incentive programs; assisting in the rolliout of new tools and systems; responding to ad hoc support requests in a timely manner; providing administrative support when needed.

Candidate must have an in-depth experience, knowledge and skills supporting a large sales organization. Usually determines own work priorities. Act as a resource for colleagues with less experience. Candidate must be able to work independently and in a team environment. Must be results driven and accurately completes assigned work on time. Candidate must have an eagerness to learn and adapt to business changes including learning and becoming a subject matter expert in the use of new tools, software applications and devices as they become available. Regularly act as back up to peers that support other sales channels.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how you do your job

- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company

- by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our communities

Core Responsibilities:

- Develops and manages a sales reporting system that will provide adequate data and analysis for Sales Support team's use, as well as strategic data and analysis for sales management requirements.

- Coordinates maintenance of weekly and monthly reporting, including recommendation of system changes.

- Provides detailed reports to the sales force on ranking.-Performs daily clerical and statistical reporting for Product Sales team.

- Generates monthly, quarterly, and annual reports relating to Product Sales team incremental sales performance and results.

- Captures and updates all required reporting materials to provide Product Sales management customized reports.

- Consistent exercise of independent judgment and discretion in matters of significance.

- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Primary Responsibilities:

- Supports end to end construction process including the scheduling, installation and auditing of MDTAs, Q2Qs and Common Area Wi-Fi solutions.

- Assists Division Shared Services team with questions and data requests pertaining to MDU bulk projects, activities and billing issues.

- Serve as XFINITY Communities point of contact on PMO projects in relation to products and services such as Internet speed increases, network and equipment enhancements, etc.

- Compile and publish daily, weekly and/or monthly operational and expense reports and analysis for XFINITY Communities leadership.

- Solicit feedback and process enhancement requests from XFINITY Communities teams. Provides process and work flow improvement recommendations to ensure accurate and efficient support services are provided.

- Administer, track and fulfill regional sales incentive programs including communicating regular updates to sales teams on status and results.

- Prepare and publish communications updates to XFINITY Communities teams on key initiatives including results / performance.

- Distribute playbook and huddle materials and provide training support when needed.

- Works closely with the Division Shared Services team on resolving operational issues and improve processes.

- Responds to frontline questions and resolves and/or escalates to the Field Sales Operations Manager.

- Routinely interact with cross functional organizations and all levels of management to perform responsibilities and assigned duties.

- Act as subject matter expert on the use and troubleshooting of internal systems and tools.

- Proactively work with other team members for cross training opportunities.

- Maintains current information on Comcast products, services, equipment, and marketing promotions.

- Assist in planning and executing team meetings and events.-Process invoices for a variety of vendors as needed.

- Demonstrates a high degree of self-motivation and maintains a professional appearance.

Job Specification:

Education Level:-Bachelor's Degree or Equivalent

Years' Experience:-Generally requires 5-7 years related experience

Additional Requirements:

- Cable and/or telecommunication experience preferred.

- Excellent understanding and experience XFINITY Communities channel from a strategy and deployment perspective.

- Demonstrated track record successfully meeting deadlines, achieving positive results on a consistent basis and working in a fast-paced and fluid operating environment.

- A self-directed, passionate individual who is customer focused and acts with a sense of urgency and proactively addresses issues, obstacles and shortfalls that may impact performance.

- Intermediate MS Excel skills with proficient use of other MS applications including Outlook, Word and Access.

- Familiarity with CSG strongly preferred.-Exceptional analytical, organizational, project management and critical thinking skills are a must.

- Excellent interpersonal, verbal and written communication skills required.

- Experience presenting to large audiences.

- Consistent exercise of independent judgment and discretion in matters of significance.

- Frequent use of computer keyboard, mouse, telephone and other standard office equipment.

Comcast is an EOE/Veterans/Disabled/LGBT employer