Comcast QA Tech Analyst in Hamilton, Ohio

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary:

Responsible for monitoring the operation of the Company's voice, data

networks, and computer data services. Provides technical expertise to

ensure that voice and/or data communications and network facilities are

sufficient, appropriate, and functioning. Participates in crafting

solutions to highly technical complex problems and be called on to

consult for other projects. Works with moderate guidance in own area of

knowledge.

Core Responsibilities:

- Evaluates, recommends, and installs new and upgraded voice/data

networks systems.

- Negotiates contracts with vendors, has billing responsibility to

users, monitors cost-effectiveness, and recommends upgrading of

appropriate systems.

- Monitors, logs, tracks, and resolves hardware and software

deficiencies and notes weaknesses or tendencies toward failure. Produces

gap analyses between existing solutions and best-of-breed to determine

level of effort and cost-benefit to building and supporting best in

class solutions.

- Develops systems requirements and installs telecommunications systems

for new company facilities.

- Monitor system performance, troubleshoots outages, and manages

vendor(s) to ensure optimal system performance.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Employees at all levels are expected to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our

communities

Job Specification:

- Bachelors Degree or Equivalent

- Information Sciences, Technology, Computer Science, Data analytics

- Reporting experience preferred

- Taleo and strong Excel knowledge preferred

- Generally requires 2-5 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer