Comcast Project Coordinator in Hamilton, Ohio
Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.
Responsible for preparing, scheduling, instructing and coordinating the
necessary internal and external resources to fulfill customer orders
from order submission through implementation within the prescribed time
frames and budget parameters. Ensures implementation objectives and
client expectations are met. Works with moderate supervision/guidance
and is accountable for individual results and impact on the team.
Employees at all levels are expect to:
- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our
- Identifies and schedules implementation deliverables, milestones and
required tasks including ensuring deliverables are approved and uploaded
to the portal within 24 hours.
- Manages incoming client requests within the thirty minute response
time requirement, provides ongoing site updates hourly and adhere to all
client established deadlines for scheduling.
- Ensures correct technician resources are assigned to the
implementation tasks by vetting the technician skill set and budget
requirements to complete the work on time and under budget.
- Records all agreed upon rates within the purchase order as a legally
- Ensures field resources are on time and prepared by completing the
confirmation/preparation phone calls to technicians. Schedules
alternative resources immediately in the event of any issues.
- Prepares status reports and keeps management, clients and others
informed of status and related issues including requests for changes
from original specifications following the change order approval
- Maintains a level of communication quality that exceeds department
communication standards and policies.
- Assists with managing and or mitigating escalations through proper
monitoring of field technicians. Brings escalations to the attention of
a team lead or manager.
- Maintains levels of productivity, as outlined by management by meeting
KPI (Key Performance Indicators) goals and completing tasks, including
but not limited to job status reports, technical documentation and
closing all work orders/within 24 hours of job completion. Accurately
bills the customer and turns around approved invoices within 48 hours
after creation of invoice.
- Develops relationships with the independently contracted technicians
and answer their questions regarding company policy.
- Coordinates the purchase and delivery of the necessary materials
needed to complete work at each location, including creating accurate
purchase orders and following all required purchasing policies.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
- High School or Equivalent
- Enterprise/Business class experience preferred
- Project/Program coordinating experience preferred
- Generally requires 2-5 years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer