Comcast PROJECT COORDINATOR in Hamilton, Ohio

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary:

Responsible for preparing, scheduling, instructing and coordinating the

necessary internal and external resources to fulfill customer orders

from order submission through implementation within the prescribed time

frames and budget parameters. Ensures implementation objectives and

client expectations are met. Works with moderate supervision/guidance

and is accountable for individual results and impact on the team.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

- Identifies and schedules implementation deliverables, milestones and

required tasks including ensuring deliverables are approved and uploaded

to the portal within 24 hours.

- Manages incoming client requests within the thirty minute response

time requirement, provides ongoing site updates hourly and adhere to all

client established deadlines for scheduling.

- Ensures correct technician resources are assigned to the

implementation tasks by vetting the technician skill set and budget

requirements to complete the work on time and under budget.

- Records all agreed upon rates within the purchase order as a legally

binding contract.

- Ensures field resources are on time and prepared by completing the

confirmation/preparation phone calls to technicians. Schedules

alternative resources immediately in the event of any issues.

- Prepares status reports and keeps management, clients and others

informed of status and related issues including requests for changes

from original specifications following the change order approval

process.

- Maintains a level of communication quality that exceeds department

communication standards and policies.

- Assists with managing and or mitigating escalations through proper

monitoring of field technicians. Brings escalations to the attention of

a team lead or manager.

- Maintains levels of productivity, as outlined by management by meeting

KPI (Key Performance Indicators) goals and completing tasks, including

but not limited to job status reports, technical documentation and

closing all work orders/within 24 hours of job completion. Accurately

bills the customer and turns around approved invoices within 48 hours

after creation of invoice.

- Develops relationships with the independently contracted technicians

and answer their questions regarding company policy.

- Coordinates the purchase and delivery of the necessary materials

needed to complete work at each location, including creating accurate

purchase orders and following all required purchasing policies.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- High School or Equivalent

- Enterprise client experience

- Project Management/ Project Coordinator

- Generally requires 2-5 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer