Comcast Product Manager, Service Delivery in Hamilton, Ohio

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary:

The Product Owner will report into the Director of Product Management and work with business unit leaders and functional leaders at the highest levels within the organization to execute on a wide variety of strategic and transformative projects aimed at achieving the strategic and financial objectives of the business and preparing the business for future. By working on process discovery, analysis & design, you will help us achieve our goals by impacting how efficiently and effectively we operate and compete in the market. The product owner will be responsible for process definition, business and functional requirements for all tools related to their area of specialty. The product owner will not only get to identify process, organizational and system deficiencies within their area but also drive organizational change through consensus building and collaboration with other product owners, SMEs, architects and developers.

The Field Services SME will be responsible for working with CSX, PMO, sales support, WAN operations, system architecture, and IT organizations to define the business and system interactions to schedule and install managed services to off-net and on-net customers with installed connectivity and ensure all the information captured is accurate and complete to enable accurate billing. This will include working with the various stakeholders and SMEs to identify process improvement opportunities, reducing cross team hand-offs and increasing system enhancements and integration eliminating manual swivels where possible with a goal of achieving standardization for scale and operational efficiency. Role will require the individual to represent the needs of the stakeholders in various forums and recommend creative ways to solve for process and system challenges in that subject area both in current state as well as future state.

Core Responsibilities:

  • Conduct interviews with stakeholders to define "As Is" and "To Be" process, business and functional requirements in partnership with process owners, SME's and IT partners where appropriate
  • Solve complex interaction problems with simplistic approaches, illustrating your solution with user flows, wireframes, and visual mockup
  • Develop options and trade-offs around design with associated costs and level of effort estimates
  • Participate with application development team in defining and implementing functionality enhancements, user experience and usability
  • Effectively collect data on process improvement and performance, develop and implement quantitative, data-driven models for our enterprise business.
  • Drive the analysis of business and customer requirements to transform them into thought out, well designed initiatives and enhancements
  • Collaborate with software developers and technical teams to ensure the successful execution of user requirements
  • Develop artifacts to confirm understanding of business requirements, and to document technical approach to those requirements for review and approval. Work with business users on structuring their inputs, and with IT and Program Management.

  • Document detailed system requirements, process design flows, Traceability matrix and other documents used in SDLC

  • Author functional requirements documents for any relevant systems needed to satisfy the business goals
  • This role involves working collaboratively with business users: first to transform high level business requirements into actionable specifications for IT developers and later to ensure the resulting systems meet the documented needs.
  • Understand work plan/schedules, due dates, activities related to documentation and training, UAT Testing, and cost analysis efforts required by finance, actively tracking all aspects of projects.- Vets recommendations to determine viable options and provides business case to management.- Participates in defining business intelligence requirements for projects and data requests.- Acts as a subject matter expert in Field Services- Creates technical documentation (internal).- Consistent exercise of independent judgment and discretion in matters of significance.- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.- Other duties and responsibilities as assigned. Minimum Requirements: - Bachelor's Degree- Degree in Engineering or Computer Science strong preferred. Master's degree desired.- Generally requires 7-11 years related experience- Telecom services industry working in technology and cross-functional business processes for major operational areas, project management and delivery highly desired- Must have experience in using scrum, agile or Kanban methodologies to drive fast paced projects - Outstanding quantitative and analytical skills, including ability to conduct outside/inside research, analyze data, and use MS Excel effectively to develop models and drive analyses-Prior experience in software design and delivery is highly desired-Direct experience in working with application designers and developers and the ability to recast requirements to address technical constraints as appropriate

Comcast is an EOE/Veterans/Disabled/LGBT employer