Comcast Engineer 2, Engineering Operations in Greenwood Village, Colorado

Comcast's Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.

Job Summary:

This position is in the Comcast EPS Lean Voice Operations team , which supports a VoIP environment consisting of Residential Ericson/Huawei IMS, Commercial Broadsoft Broadworks systems soft switchs, client software applications, SRP&SBC, Edgemarc ALG/ESG, Adtran IAD, Polycom, Nokia SS7 MGC/MGW ,TDM, 911 Emergency Services, Calea, and customer IP phone systems. The Operations Team is comprised of hardworking, motivated, and technically-skilled experts who deliver the highest possible quality of network services in a fast-paced and quickly changing environment. We are looking for like-minded individuals who want to learn, build and enhance their technical skill set in a detail oriented environment of engineers and technologists. The VOIP network operations team supports transport technology T1-OC level connections, and enterprise level architectures.

Our Operations teams are responsible for the following functions:

  • Supporting Product engineering teams on Application and network architecture in the arena of IMS, Broadsoft,MGW, and 911 Emergency Services
  • Interface and Support of Product Development technology and feature introduction from an Operations perspective in the area of SIP, SRP and SBC NENA I2,I3 product suites
  • Production Operations testing of new CPE, applications, services, etc. and support of Test Quality Assurance (labs)
  • Interoperability and interconnection testing in the Production environment
  • Technical Leadership and training of lower level engineers in triage and trouble-shooting,architecture and best practices
  • Operations guidelines and design documentation (QoS, performance, reliability, security, scalability, VOIP, etc.)
  • Design Documentation
  • Requirements Definition
  • Vendor selection and management from an operations perspective
  • Isolation and Restoration of Critical systems and issues

Core Responsibilities:

The essential duties and responsibilities regularly performed and normally assigned to this position are as follows:

  • The ability to interface well with customers (internal and external)
  • The ability to work semi-independantly with a some level of direct supervision while maintaining a positive attitude under a frequently changing workload and schedule.
  • Sound written and verbal interpersonal communication skills
  • Driven ability & desire to learn and then document and teach
  • Ability to work both semi-independently as well as on teams
  • Ability to thrive in a dynamic environment
  • Intermidate organizational and multi-tasking skills
  • In addition to the above, this position requires great communication, teaming and "self-starter" skills.
  • Preferred experience in a minimum of 3 of the following technologies
  • Transport T1-OCXX,
  • IRIS, SevOne, Spectrum Fault and Performance
  • Ericson/Huawei IMS
  • Broadsoft Business/ Commercial Architecture
  • Voice SIP Architecture including Acme/Sonus SRP&SBC
  • Nokia SS7 MGC/MGW
  • VoIP Protocols (SIP, RTP, SDP, H264)
  • Voice and Video codecs including HD
  • VoIP application components(application servers, soft switch/routing servers)
  • Hosted VOIP environment (SIP trunking, PRI trunking via IAD, VOIP,CPE)
  • Broadsoft Broad works system
  • Acme Packets Session Border Controllers
  • Edgewater Networks
  • Polycom and Cisco phones
  • Testing methodologies, test case/test plan development
  • LINUX system administration
  • IP networking (QoS techniques, routing protocols, security, Cisco IOS)
  • Internet protocols
  • SNMP and network management
  • DNS, NTP
  • HTTP, HTTPS
  • POP3, SMTP, IMAP
  • Software development (Java, PHP, Javascript, SOAP, XML, HTML, etc.)
  • Perl, shell, Tcl, Expect scripting
  • Agile/Lean processing & project management

Tasks

  • Developing "driver" with a short learning curve that will be tasked to learn in order to move the work out of entry desks
  • Proven team player willing to pick up and help as needed in a variety of work and groups.
  • Committed collaborator with a positive outlook and desire to bring a fresh and innovative team attitude to all work.
  • Documents a detailed design to meet technical requirements and architecture.
  • Interfaces with outside teams as point of contact for internal and third party software in support of detailed designs.
  • Participates with Company test teams to assist in testing and validation of foundational functionality.
  • Works closely with development, integration and test teams to ensure product quality. Participates in deliverables for trial and market readiness.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
  • Other duties and responsibilities as assigned.

Job Specification:

  • Bachelors Degree or Equivalent
  • Engineering, Computer Science
  • Generally requires 2-5years related experience

  • Operations focused support, analysis and design documentation based on Product Requests and Requirements (just remove 911 wording)

  • Technical learning and support of higher level engineers, leadership, training, project management teams
  • Support Product Engineering with Systems architecture planning, system implementation guidelines, and engineering guidelines
  • Support roll out of scripting, tools and testing for VoIP application integration, operational tools and engineering projects.
  • Support & Coordinate Lab testing, design, and architecture work

  • Supporting Product engineering teams on Application and network architecture in the arena of IMS, Broadsoft,MGW, and 911 Emergency Services

  • Interface and Support of Product Development technology and feature introduction from an Operations perspective in the area of SIP, SRP and SBC NENA I2,I3 product suites
  • Production Operations testing of new CPE, applications, services, etc. and support of Test Quality Assurance (labs)
  • Interoperability and interconnection testing in the Production environment
  • Technical Leadership and training of lower level engineers in triage and trouble-shooting,architecture and best practices
  • Operations guidelines and design documentation (QoS, performance, reliability, security, scalability, VOIP, etc.)
  • Design Documentation
  • Requirements Definition
  • Vendor selection and management from an operations perspective
  • Isolation and Restoration of Critical systems and issues

Comcast is an EOE/Veterans/Disabled/LGBT employer