Comcast Analyst 3, Engineering Ops (SM/CM) in Greenwood Village, Colorado

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for acting as a lead in analyzing, scheduling, and managing

the execution of maintenance activities throughout the entire production

environment at Comcast. The maintenance activities have a direct impact

to the connectivity infrastructure that provides products and services

to Comcast customers. Ensures that maintenance work is seamlessly

coordinated, while minimizing business risk and service availability.

Manages the execution of modifications to the production environments

throughout Comcast, including application and product changes that are

part of the software development life cycle as well as network, servers,

storage, databases and other infrastructure modifications. The team is

chartered as the last line of defense to protect the stability of the

business, mitigate risks, and ensure that there are minimal outages. Has

in-depth experience, knowledge and skills in own discipline. Usually

determines own work priorities. Acts as a resource for colleagues with

less experience.

Core Responsibilities:

- Develops the master maintenance schedule so that activities are

coordinated between the local markets, divisions, service desks, and

National Engineering. Assesses and resolves any conflicts that could

cause service interruption for the business.

- Manages production change requests from the divisions, local markets,

CET, NE&TO and other Comcast businesses. Coordinates activities between

deployment managers, project managers, release managers, and the

appropriate operation teams.

- Develops and communicates the master production change calendar so

that activities are known across the Company.

- Assesses maintenance work to validate it against production entrance

criteria. Works with internal and external requestors and implementers

to coordinate and execute seamless work. Identifies any potential risks

and impacts with other network and application activities to minimize

custom outages and loss of revenue.

- Works with senior leadership to identify significant events (such as

Comcast Shareholder announcements and major Comcast product advertising)

to implement production moratoriums. Manages escalation requests for

work that needs to happen during these blackout periods. Manages

business critical changes that need to be implemented with minimal


- Performs technical validation of the production modification.

Identifies and resolves all failures to minimize service interruption.

Enforces the Production Entrance Criteria to mitigate risk and minimize

production impacts. Determines if modification requests are production

ready'by verifying impacted elements, technical instructions, test

results, back out plans and resources.

- Analyzes and resolves implementation conflicts that could cause

excessive downtime or introduce risk. Checks systems to ensure that

proper monitoring, alarming, connectivity and other infrastructure

components are working before releasing the change in production. Senior

Analysts will resolve the more complicated problem that are preventing

changes from going into production.

- Investigates third party change notifications to determine potential

impact on Comcast products and services.

- Analysts must leverage current IP routing within Comcast's CRAN and

Backbone networks and Circuit Inventory tools (MetaSolv, CRAMER) to

determine/identify impacted entry point within the Comcast footprint.

Facilitates and supports change management review meetings and change

advisory boards to coordinate activities. Communicates to large

audiences the master production change calendar. Senior Analysts will be

assigned the more complex change areas.

- Maintains and works with fellow Scheduled Maintenance analysts on

ensuring that the operating procedures and users guide documentation is

kept up-to-date. Supports, attends, and /or facilitates scheduled

maintenance go/no go calls on a daily basis. Participates in 24x7

on-call responsibilities as scheduled to ensure proper coordination and

assessment on Emergency and Escalated Production Modifications.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelors Degree or Equivalent

- Business, Engineering

- Generally requires 5-7 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer