Comcast Lead Retail Sales Rep - Dania Beach in FT Lauderdale, Florida

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Job Summary:

Responsible for assessing customer's needs in a local retail store

location; educates them by helping them understand the benefit of

available services and communicates advantages to consumers. Assists

customers and drives sales of Comcast's services including HDTV, high

speed internet, and digital telephone services. Sells the best possible

solution to meet individual needs and delivers superior experience to

customers every day.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

- Interfaces with customers; advises customers and answers questions

relating to products, services, billing, and all other issues and

concerns. Demonstrates a strong understanding of Company products and

services.

- Evaluates customers' potential product needs and makes appropriate

recommendations. Effectively communicates and demonstrates a high level

of comfort selling Company products and services.

- Informs customer of products and pricing models, as well as

competitive advantages. Corrects customer billing discrepancies,

prepares work orders, arranges for service appointments, and ensures

appropriate follow-up procedures are met.

- Meets and exceeds sales goals within the guidelines established by

local market. Reports daily on the number of sales contacts and other

metrics, as required.

- Participates in required events held on weekends and/or weekdays.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- High School or Equivalent

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- Generally requires 0-2 years related experience

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