Comcast Staff Eng, Engineering Ops in Elmhurst, Illinois

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for participating as an individual contributor in project

teams, troubleshooting operational issues, providing technical solutions

to operational problems, new product implementation, implementing

existing products and services, and the overall upkeep and maintenance

of designated areas of engineering. Interfaces with vendors,

engineering, and peer operations organizations. Acts in compliance with

industry and Company technical requirements, standards, policies, and

procedures. Provides technical leadership to junior Engineers and

project teams. Has in-depth experience, knowledge and skills in own

discipline. Integrates knowledge of business and functional priorities.

Acts as a key contributor in a complex and crucial environment. May lead

teams or projects and shares expertise.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our


Core Responsibilities:

- Drives issues through closure engaging all appropriate resources.

Leads technical bridges and provides troubleshooting direction. Provides

guidance and recommended solutions to complex technical issues.

- Acts as an advocate for Engineering Operations procedures, policies,

and processes. Ensures projects are fully integrated into the operations

environment including lifecycle problem management from front line CARE

through Engineering.

- Creates data and metric systems to track operational workflows;

maintains records of results and feedback. Analyzes data and metrics,

identifies problem areas, and provides actionable insight to management.

- Provides input to Engineering and vendors on defects and required

enhancements. Attains all relevant industry standard technical


- Performs complex and routine maintenance tests for designated areas of

engineering. Identifies, isolates, and escalates issues to appropriate

personnel. Ensures that all maintenance is properly validated to

minimize subscriber impact to (ideally) zero.

- Contributes to design considerations for new products or architectural

changes to existing products. Assists with or leads efforts to build

new application infrastructure, coordinating efforts across teams.

- Analyses problems in design, configuration, data flow, and data state

within a highly complex multi-product provisioning system.

- Serves as team lead on multiple projects, often spanning different

engineering disciplines within the organization.

- Leads the integration of projects into operations including

instrumentation, automation, standardization, and methods/procedures.

- Does not have any direct supervisory responsibilities. May direct

workflow and act as a technical lead.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelors Degree or Equivalent

- Engineering, Computer Science


- Generally requires 5-8 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer