Comcast Program Manager, Program Management in Denver, Colorado

Comcast's Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.

Job Summary:

Responsible for utilizing advanced program management skills and

knowledge to follow the organization's strategic plan and lead the

large-to-medium and/or moderately complex programs spanning multiple

organizations. Delivers outcomes, longer-term improvements, and benefits

in support of the organization goals. Mentors junior members of the

team.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

- Understands the scope of programs as defined by the business

requirements and budget process. Participates in key planning

milestones.

- Identifies, confirms, and obtains participation from required

cross-functional teams. Works with the other team members and Strategic

Business Initiative to do this effectively.

- Builds program plans and maintains program record. Works with the core

team to identify and schedule all the work for end-to-end deployment

required to fulfill program scope. Identifies and manages program

critical path, being mindful of upstream and downstream dependencies.

- Facilitates the development and implementation of key goals,

objectives, and success criteria for the program with key stakeholders

and core team. Works with resource leadership to obtain and assign

resources to the program plan within the Clarity record.

- Supports the budget and resource forecasting process.

- Analyzes areas of risk to avoid risky activities by identifying and

managing critical paths and risk areas. Establishes contingency plans

and identifies trigger events and assumes responsibility for initiation

corrective actions. Escalates early to SBI to determine when to engage

senior management.

- Works with leadership and core team members to help identify and

assist in making program tradeoffs to balance scope, time, and costs.

Ensures proper documentation.

- Tracks and manages the program schedule and upstream and downstream

dependencies. Analyzes the actual performance against the plan and makes

adjustments consistent with plan objectives. Works with Strategic

Business Initiative to assist in action item resolution and track

completion. Ensures program milestones are accomplished and ensures

overall committed timelines are met. Documents all major plan changes in

scope, approach, and date delivery.

- Communicates updates on major milestomes and keeps all stakeholders

informed of progress and issues. Identifies and manages proposed changes

to program parameters and works with Enterprise Program Management and

Program Managers to ensure appropriate processes and communciations are

followed.

- Monitors and ensures quality of program deliverables. Works with core

team and key field resources to develop and monitor deployment schedule,

strategies, and tools to support the implementation of programs in the

field through trials and controlled customer deployments.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelors Degree or Equivalent

- Business, Engineering

-

- Generally requires 7-11 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer