Comcast Systems Engineer 2 in Cherry Hill, New Jersey

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

This individual will be a member of the Product Engineering organization. This person will be part of a team supporting the anti-spam and anti-abuse initiatives on various Comcast messaging and service platforms. The responsibilities for this position include a full range of analysis and engineering activities required to combat phishing, email spam and viruses, malware, and abuse of the Comcast terms of service. The position will require working with security and messaging vendors, developing new policies, and performing operational activities including monitoring, reporting and analytics.

Duties:

- Respond to and resolve operational mail problems and adhere to service level agreements.

- Work within team to ensure capacity and stability of server environments are at acceptable level.

- Assist with application software installation, upgrades, and troubleshooting on Linux-based servers as needed.

- Perform troubleshooting and coordinate problem resolution activities with other support teams (e.g. applications support, network support, vendors).

- Assist in troubleshooting and problem resolution activities with other support teams (e.g. network support, NOC, vendors).

Experience:

- At least 1-2 years of experience with Linux operating systems.

- Demonstrated knowledge of Internet protocols and standards, including TCP/IP, DNS, DHCP, SMTP, POP3, IMAP4, SSL and HTTP.

- Experience with Perl/Python & shell scripting is desirable.

Additonal Duties:

- Focus on data analytics and subsequent policy change proposals to find and address messaging and attack trends while ensuring deliverability standards are met or exceeded.

- Work with cross-functional team to support commercial and residential anti-abuse/anti-spam platforms, including off-hours support when necessary.

- Respond to and resolve operational mail problems and adhere to service level agreements.

- Work within team to ensure capacity and stability of anti-abuse environments are at acceptable level.

- Assist with application software installation, upgrades, and troubleshooting as needed.

- Providing review and input to business requirements, and using those to develop technical requirements and eventually deployable systems.

- Perform troubleshooting and coordinate problem resolution activities with other support teams (e.g. applications support, network support, vendors).

- Assist in troubleshooting and problem resolution activities with other support teams (e.g. network support, NOC, vendors).

- Assist in producing Root Cause Analysis findings that focus on recommendations to learn from and avoid problem recurrence.

- Assist in the development of test plans/cases to be used in verifying documented requirements.

-Support testing organizations with the testing and certification process.

-Establish and maintain productive relationships with vendors and peer organizations (e.g. Operational Support).

- Assist with making vendor selections and developing schedule.

- Other duties as assigned.

Education:

- Bachelor's degree in Engineering or Computer Science or equivalent in work experience and self-study.

Required Skills/Experience:

- Demonstrated ability to deliver the items listed in the major duties section, as well as an ability to multi-task between several projects, and ability to adapt to change.

- At least 1-2 years of experience with Linux operating systems.

- Demonstrated knowledge of Internet protocols and standards, including TCP/IP, DNS, DHCP, SMTP, POP3, IMAP4, SSL and HTTP.

- Demonstrated understanding of security, including email and/or web threats and knowledge of common anti-abuse strategies and methodologies.

- Experience with Perl/Python & shell scripting is desirable.

- Excellent written and verbal communication skills are required.

- Demonstrated ability to work effectively with 3rd party technology vendors.

- Demonstrated ability to work effectively across organizations and with large groups.

- Demonstrated ability to work with minimum direction.

- Demonstrated ability to work effectively across organizational boundaries.

- Must be a flexible, resourceful, team player that is able to thrive in a fast-paced, constantly changing environment.

- Creative thinking, critical analysis, and problem solving skills are essential.

Job Specification:

- Bachelors Degree or Equivalent

- Engineering, Computer Science

- Generally requires 2-5 years related experience

Comcast is anEOE/Veterans/Disabled/LGBT employerand all qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex or any other legally protected category.