Comcast Mgr 1, Business Process Effectvnes in Cherry Hill, New Jersey

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for ensuring end user readiness to integrate and adopt new

technology and supporting processes into daily operations. Conducts

on-site process analysis and deployment support in the areas of

marketing readiness, user acceptance testing, and live trial.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

- Implements deployment readiness program for regional rollouts,

including communications, UAT, and training support for call centers.

- Defines quality gates to ensure market readiness is in line with

deployment milestones.

- Develops and defines methods and procedures for end user to address

deploying technology and operational process changes.

- Reviews and updates Training Strategy to meet region specific needs.

- Defines a training plan to ensure business continuity.

- Reviews UAT testing strategy and updates to meet regional differences.

- Supports UAT readiness through the management of the market Readiness

checklist. Creates UAT test plan, test cases, and scripts.

- Manages testing environment requests to include test accounts and

required test data. Provides centralized defect management for on-site

UAT and live trials, maintains the defect and issues log, and conducts

daily defect reviews.

- Prepares and communicates daily testing status and defect reports.

Manages daily testing status and defect tracking.

- Initiates metrics baseline and ongoing collection process in region.

Escalates project issues and risks as appropriate.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelors Degree or Equivalent

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- Generally requires 6-9 years related experience

Comcast is anEOE/Veterans/Disabled/LGBT employerand all qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex or any other legally protected category.