Comcast Inbound Sales Executive ( Chelmsford Ma.) in Chelmsford, Massachusetts

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

HOURS FOR THIS POSITION ARE MID-SHIFT ( 11:00 am-8:00pm or 12:00pm-9:00pm) This will include a weekend day and additional day off during the week ( 40 hours) Weekend shifts end at 7:00pm. Training starts 09/24

This job also requires that you passa service salesassessment which will be sent to you once you apply.

Responsible for promoting and selling Comcast products and services

that are both current and emerging. The Inbound Sales Executives

will approach sales as a way of helping our customers receive the best

value for their money. ISE's must be service-oriented individuals, able

to communicate effectively and display a professional and positive

demeanor. The ISE'S relates well to the customer, thinks and exercises

sound judgment, and acts responsibly in the customer's and the company's

interest. Works with moderate supervision/guidance. Is accountable

for individual results and impact on team.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our


Core Responsibilities:

- Interacts with customers via telephone, e-mail, or face-to-face to

assist with a variety of customer inquiries and issues. Must be able to

wear telephone headset and manipulate objects such as pen, keyboard, and


- Elicits and records customer information and inquiries using a

computerized system.

- Demonstrates basic knowledge of competitors. Determines and implements

basic strategies/techniques to effectively counter competitive offers

and educate customers on product comparisons.

- Recognizes, conveys, promotes, and sells products and service value.

Remains up-to-date on products and services to ensure customer

satisfaction and to maximize sales opportunities (e.g. marketing matrix,

new product information).

- Articulates our competitive advantage. Maintains excellent oral and

written communication skills, with demonstrated ability to articulate

relevant information and directions in an organized and concise manner.

- Demonstrates the ability to establish and maintain effective

relationships with customers delivering the Comcast Quality Experience

(CQE). Acts as an Ambassador for Comcast by building rapport with the

customer, supporting, reassuring, and educating the customer throughout

the call.

- Promotes and recommends Comcast products and services based on a

logical relationship to the customer's needs and interests. Enters and

confirms sales when appropriate. Demonstrates increased proficiency with

customer interactions.-Supports other lines of business as call

volume dictates.

- Establishes customer needs through enhanced probing techniques, then

promotes and recommends Comcast products and services based on

customer's needs and interests. Demonstrates closing techniques

consistently, repeatedly, and in a timely manner.

- Interacts and communicates collaboratively within the sales group and

other groups, as appropriate, to provide a quality customer experience.

Continues to improve sales ability through ongoing training, role

playing, and coaching.

- Consistently demonstrates ability to meet higher performance

expectations (increased KPI/MPS).-Achieves overall performance goals

of the organization.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

- Attends training as required.-Regular, consistent and punctual

attendance. Must be able to work nights and weekends, variable

schedule(s) and overtime as necessary.-Other duties and

responsibilities as assigned.

Job Specification:

- High School or Equivalent



- Generally requires 2-5 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer