Comcast Lead Tech Support, Video Operations in Centennial, Colorado

Comcast Technology Solutions' purpose is to be the most valued partner to those leading the future of media and technology. Leveraging the most complete portfolio of capabilities, unmatched expertise and Comcast's unrivaled infrastructure, we help customers thrive in a rapidly evolving multi-platform world by powering extraordinary experiences to every screen. If you share a passion for contributing your talents to empowered teams, possess an entrepreneurial spirit and are driven by imagination and possibilities, we want to develop and grow your career at Comcast Technology Solutions.

Summary

Responsible for the end-to-end of lifecycle of content via the video and

IP asset delivery platform and ensuring a world-class level of service.

Reviews, edits and processes digital video assets, as well as, oversees

the upload and transcode operations of such assets. Successfully

prepares all media and metadata, verifying incoming content and

confirming receipt of content from the provider. Acts as technical

specialist within own area. May serve as team leader, but does not

supervise.

Core Responsibilities

- Serves as team lead in supervisors absence.

- Works with supervisor to coordinate scheduling effort for team and business needs.

- Works directly with support teams to track and resolve system issues.

- Delivers finished product to internal system for distribution within service level

agreement. Provides quality control of content both inbound and outbound.

- Receives and processes media and metadata from content providers.

- Supports coordinators, ensuring that issues they identify are being resolved.

- Tracks and uses daily metrics report to react to and improve upon content partner

or delivery issues.

- Builds and maintains content partner relationships with their peers.

- Troubleshoots or escalates issues that occur within the Video Operations value

chain.

- Serves as internal customer contact for 3rd party content providers.

- Serves as internal contact for outsourcing requests when resource availability

determines need.

- Creates standard operation procedures and documentation of workflows and

processes.

- Coordinates, prioritizes, and processes incoming requests.

- Regular, consistent and punctual attendance. Must be able to work nights and

weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Qualifications

Proficient with Adobe Creative Cloud; especially After Effects, Premiere and Photoshop.

Knowledge about closed captioning creation and application (MacCaption software).

Experience with automated workflows and building them out a plus.

Familiar with watermarking technologies, video and audio codecs and transcoding.

Education Level

- High School or Equivalent

Years of Experience

- Generally requires 7 years related experience.

Comcast is an EEO/AA/Drug Free Workplace.

The above information has been designed to indicate the general nature and level of

work performed by employees in this role. It is not designed to contain or be

interpreted as a comprehensive inventory of all duties, responsibilities and

qualifications

Comcast is an EOE/Veterans/Disabled/LGBT employer