Comcast Director, HR Service Delivery in Centennial, Colorado

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for leading the HR Shared Services organization, managing

all personnel, databases, and relationships with Human Resources (HR)

leads. The team is responsible for supporting all HR-related inquiries

for all Company employees. Handles significant escalations and

executive-level requests. Also responsible for the disaster recovery

plan and its potential implementation. Oversees a team of management,

exempt, and non-exempt level employees. Participates in performance

reviews, develops development plans, and manages employee relations

issues for direct reports.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

- Contributes to staffing, orientation, and training programs for all

new team members, ensuring work is performed according to processes

defined in training and within Service Level Agreements (SLAs).

- Assumes project manager responsibilities in support of both technology

and service delivery orientated HR Shared Services projects. Supervises

the creation of databases, process maps, call prompter, and the

successful integration of new subsidiaries, processes, and inquiry areas

into the HR Shared Services center. Works with process owners to

provide rollout coordination, testing, training, and ongoing support

including prep and system or policy documentation (i.e. benefits

enrollment).

- Works with functional areas, HR business partners, and senior

management to drive customers to the portal as first contact; improves

employee communications and processes to reduce the overall contact

volume into the team.

- Investigates and resolves complex and escalated Human Resources

issues.

- Collaborates with other organizations utilizing SAP, SAP consultants,

and HR Shared Services teams to assist in identifying opportunities for

improving services and communications.

- Ensures overall accuracy of the database by coordinating updates to

constantly provide current and accurate information. Partners with COEs

to review processes and database content on a continual basis to

increase productivity and make necessary improvements.

- Manages vendors including creation and review of contracts and

services.

- Manages ad hoc and standard report requests. Reviews contact center

data to ensure quality of services, and areas for improved service

delivery and communications.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelors Degree or Equivalent preferred

- Generally requires 10 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer