Comcast Comcast Business Sales Support Coordinator - 9601 E. Panorama Cir, Centennial, CO in Centennial, Colorado
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Support Sales and maximize completion rates from Sale to Connect thereby increasing customer satisfaction and revenue for Comcast Business Class.
Accomplish this objective via:
-Fast, Agile, & Responsive culture and attitude
-Effective partnership with Sales, Regions, Central Service Delivery, fellow SSTs, and Leadership
-Awareness and performance toward key business-driving metrics
Employees at all levels are expect to:
- Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
- Win as a team-make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our communities
-Complete reporting & analysis to manage sale to connect process
-Partner with service delivery teams to escalate activities falling outside service level agreement guidelines
-Manage tasks within a ticketing system for Sales Representative escalation items
-Quality assurance review of sales orders
-Act as central point of contact between Sales Representatives and service delivery teams
-Act as a knowledge center (SMEs) on order fulfillment process
-Regional processes and procedures
-Identify tips and tricks to make Sales Representatives more effective
-Identify trends and gaps in fulfillment process
-Identify streamlining opportunities
-Customer contact on behalf of Sales Representative as deemed necessary
-Serves as subject matter experts in sales order preparation to support the vision of delivering quality customer service. Works with external customers to provide the best customer experience from call to install.
-Coaches and mentors sales representatives on techniques for submitting quality and successful orders.
-Creates and updates support process documentation for use as a sales center reference.
-Other duties and responsibilities as assigned
-Regular, consistent and punctual attendance. Must be able to work variable schedule(s) as necessary. Center hours are 7am-7pm MT.
-Ensure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate.
-Review contract and validate services with customer to ensure accuracy.
-Serve as primary interface with identified customer IT/technical personnel/vendor/VAR.
-Navigates through multiple systems to build, track, and monitor orders. Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows appropriately.
-Meet scorecard productivity/quality metrics.
-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
-Other duties and responsibilities as assigned.
-High School or Equivalent
-Generally requires 0-2 years related experience
-Sales Support Experience preferred
-Associates or Bachelor's degree preferred
-1 year customer service experience highly preferred
-2 years of Order validation highly preferred
-Ability to communicate effectively with internal and external client groups to accomplish tasks in an efficient and professional manner
-Effective/efficient written and oral communication skills will be needed
-Experience with CSG and/or SalesForce a plus
-Experience working in a high-volume, fast-paced environment
-Track record of illustrating the ability to learn new systems and adapt to change
-Must be able to work variable schedule(s) as necessary. Center hours are 7am-7pm MT.
Comcast is an EOE/Veterans/Disabled/LGBT employer