Comcast Coordinator, QA and Reporting in Bedford, New Hampshire

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Job Summary:

Responsible for coordinating all quality assurance and reporting actions

related to post-sale activities of assigned campaigns, including post-

sale reporting and revenue retention. Provide support for the full life-

cycle of the campaign. Works with moderate supervision/guidance. Is

accountable for individual results and impact on team.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

- Provide performance reporting of online clearance and fulfillment

reports to management or leadership daily. Provide relevant click-

through and creative success reporting for more advanced campaigns.

- Complete quality assurance checks to ensure successful order entry,

posting, and reporting of all campaigns, including generating and

preparing applicable reports.

- Analyze trends and provide relevant insight to sales teams and

leadership, such as department metrics and team, system or process

efficiencies.

- Provide posting and pulsing support for applicable regional and

national lines of business.

- Request and coordinate delivery of and confirmation of all necessary

co-op documentation.

- Determine if inventory allocation changes are needed to clear high

value spots.

- Coordinate distribution of make good/under delivery reports to sales

team.

- Research and resolve any discrepancies in the tracking of sports, high

profile events and packages for sales in special event tracker and/or

relevant market trackers.

- Resolve or escalate any errors in order entry as identified by data

governance team.

- Maintain market allocation grids in collaboration with traffic team.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s), and overtime as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- High School Diploma or Equivalent

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- Generally requires 2-5 years related experience.

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