Comcast Analyst 3, Business Process Effectvnes in Atlanta, Georgia

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Support the sales department in all reporting functions. Generate SQL

queries in order to provide report data via various outputs including but

not limited to Excel and SSRS. Analyze report output for accuracy prior

to production while utilizing all available resources including CSG and

InfoQuest. Responsible for a variety of programs involving business reengineering

efforts that support our operations and customer experience. Works with

a cross-functional team that encompasses representation from all

divisions to understand current challenges. Works to define our current

processes that support the Marketing, Provisioning, Customer Care, and

Technical Operations and to define the future state that will be enabled

through technology. Has in-depth experience, knowledge and skills in

own discipline. Usually determines own work priorities. Acts as a

resource for colleagues with less experience.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

- Leads analysis and design of existing and new business processes that

span multiple areas of the organization, including Customer Operations,

Sales Operations, Marketing, Training, Finance and Legal.

- Develops scalable processes to support and benefit the Company's

architecture vision.

- Deconstructs technical concepts and metrics to facilitate process

development.

- Helps to define success metrics for each new system or process and

establishes a plan to track, monitor, and measure the success of those

metrics.

- Completes assessments of business processes and documents each of the

following areas: problem statements, process flows, gap analyses, and

solution recommendations.

- Develops repeatable, and thus scalable, plans and processes in order

to speed time to market and improve operational efficiency.

- Interacts closely with matrixed cross-functional teams (both field and

corporate) in order to secure alignment.

- Diagnoses, corrects, and documents issues, risks, and problems using

Quality Assurance (QA) practices.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelors Degree or Equivalent

- ASP/C#/programming skills a plus

- SQL/Teradata

- SSRS report creation

- Tableau

- Salesforce Wave

- HTML

- Microsoft office (Excel/PowerPoint/Word)

- Generally requires 5-7 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer