Comcast Sr. Manager Intake Engineering in Philadelphia, Pennsylvania

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Join the mobile team within Comcast. We are a small team with a huge mission owning our business end to end. You will work closely with world-class Architects, Designers, and PMs who are all on the same team dedicated to delivering the best. We're currently looking for a Sr. Manager Engineering Intake and Process Management. You will be part of a team who is the primary channel between Products, Engineering & supporting organizations. Our mission is to support Comcast in delivering high-reliability software solutions frequently using agile methodologies and processes management. Always thriving to provide Agile focused resources, direction and training to help Comcast achieves its mission. Excellence and agility are basic nutrients that sustain everything we do!

As a Sr. Manager Engineering Intake and Process Management you will be responsible for leading a team of Technical Business Analysts, Scrum Masters and others. A successful candidate will have an established background in developing customer-facing experiences, a strong technical ability, excellent project management skills, great communication skills, and a motivation to achieve results in a fast paced environment.

Key Responsibilities:

Develop the long-term strategy for your programs and translate that into an achievable road map/action plan

Strong leadership skills and the ability to work across an organization that is experiencing rapid growth and transformation.

Lead the requirements development and ensure "operational excellence" capabilities (usability, availability, resilience, security, etc.) are built into the platform from the start

Identify and implement improvements in performance, scalability, reliability and re-usability. Continue to Hire, train, coach and grow a high-performing, cross-functional team

Ability to motivate and mobilize others; creates a team environment focused on delivering results.

Holds others accountable by monitoring progress and giving effective feedback.

Demonstrated ability to build trust and strong cross functional relationships across an organization to achieve common goals.

Management and execution against project plans and delivery commitments

Manage the day-to-day activities of the engineering team within an Agile/Scrum environment

Coach and facilitate the process of agile planning, prioritization, and story mapping, and user story writing

Consult with internal business partners to drive alignment within organizations to new processes

Facilitate and enable participation and collaboration with of the Architects, Solution Architects and Technology Teams in appropriate parts of the cycle

Build and sustain relationships with process owners and management to understand their issues, get buy in for improvement opportunities and execute recommendations

Provide guidance and coaching to partners within the business responsible for ongoing sustainment

Help discover the most valuable problems to solve, and how to organize and plan to solve them as quickly as possible."

Gather, communicate, and share lessons-learned to executive management.

Management of departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team

Work closely with the engineers to architect and develop the best technical design and approach

Report on status of development, quality, operations, and system performance to management

Comcast Leaders

Exhibits excellent judgment

Is able to dive deep and is never out of touch with the details of the business or the technology

Expects and requires innovation of her/his team

Thinks big and be ready to thrive in a high pressure and fast-paced environment.

Basic Qualifications

Bachelor's degree in Computer Science, Computer Engineering or related technical discipline

8 years people management experience

Preferred Qualifications

PMP certification a plus

ITILv3 Foundations, Certified Scrum Master or Agile Evangelist is highly recommended

Strategic acumen and problem solving skills with the ability to turn findings into executable plans.

Operates in a challenging delivery environment with the ability to drive order and structure.

Must have experience in Agile Product Planning and Approaches

Experience in start-ups and out of the box Thinking ways of working,

Experience building products based on direct client, market, and competitive data

Must demonstrate the ability to identify key assumptions, gather data to investigate those assumptions and develop actionable recommendations.

Must having coaching and leadership capabilities and experience

Should be flexible in work style and be able to appropriately deploy, mentor, and develop junior talent within the team

Must possess strong written and oral communication skills, including the ability to shift message delivery and style based on audience or agendaAbility to organize, prioritize, and adjust execution plans as needed to ensure success of the goals for a project

Comfortable working with the ambiguous while driving toward clarity

Able to work effective with sensitive topics

Demonstrated experience in diagnosing and mapping systems/process/value streams

Proficient with Excel & PowerPoint

Familiarity mind mapping and story mapping tools and software i.e.; Minitab, SPSS

Training and working experience in Agile delivery, Lean Start-up and Project Management

Deep hands-on technical expertise

Excellent verbal and written communication skills

Strong business and technical vision

Ability to handle multiple competing priorities in a fast-paced environment

A deep understanding of software development in a team, and a track record of shipping software on time

Exceptional customer relationship skills including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions

Comcast is an EOE/Veterans/Disabled/LGBT employer