Comcast HRSD Specialist in Philadelphia, Pennsylvania
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Responsible for contributing to the mission and vision of the Company by serving as the main Human Resources (HR) point-of-contact for all Company employees. Provides quality initial support services to all Company employees with a high degree of customer satisfaction, expertise, and timeliness. This includes evaluating and analyzing the employee request/concern, quickly interpreting the situation, determining the appropriate resolution and/or escalation, and communicating the resolution and escalation to the customer, consistent with Service Level Agreements (SLAs.)
Ensure high-quality standards for all HR Shared Services activities, initiatives, and tasks within designated areas of responsibility, adhering to all service-level agreements established by the HR organization.
Understanding of the internal landscape, HR logic, and systems.
Respond to questions on administrative HR procedures and practices via multiple channels within our HR Shared Services center (e.g., e-mail, phone, and case management system).
Answer HR policy-related questions, provide guidance to both managers and employees, and escalate as appropriate. (e.g., payroll, performance management, and corrective management)
Educate Comcast Employees of services available to them and encourage self-service tools and other systems.
Execute critical HR initiatives to deliver best-in-class employee services.
Utilize SAP to process specific employee-related transactions.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Strong communication skills, with an emphasis on tact and diplomacy. This includes the ability to speak and write clearly to deliver customer service excellence over the phone, through e-mail, or in all other interactions.
Ability to hold self and others accountable to meet commitments, consistently delivering results within required timelines and expectations.
Build strong customer focus, delivering solutions through NPS initiatives.
Work collaboratively with others, creating partnerships with management, colleagues, and the rest of the human resources function.
Strong organizational skills, with the ability to handle numerous projects simultaneously, while maintaining high accuracy and attention to detail.
Treat highly confidential information with utmost integrity.
High School Diploma, Bachelor's degree preferred
0-2 years of related experience
Familiarity with an Inbound Customer Contact Center Environment
Proficiency in Microsoft Office Suite Outlook, Word, Excel, and PowerPoint
Solid understanding of HR policies and procedures
Comcast is an EOE/Veterans/Disabled/LGBT employer