Comcast Eng 2, XOC (IP Service Desk) in New Castle, Delaware

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Schedule: Sun-Thu 10p-6:30a

Job Summary:

Responsible for being the escalation point of contact for all high level

break/fix and maintenance issues or events for the OC. Provides subject

matter expertise for CRAN, CMTS, transport, Video, CDV, HSI and works

closely with the engineering teams. Performs a variety of highly

complex analytical duties in the planning development, testing, and

evaluation of Comcast's network. Responds to escalations and resolves

issues that arise from hardware and software failures. Manages network

tuning, performance and designs strategies, and makes recommends to

improve network performance.

Core Responsibilities:

- Performs a variety of highly complex analytical duties in the

planning, development, testing, and evaluation of Comcast's network,

including CRAN, CMTS, and the IP platform, and Video platform. Works

closely with engineering and national teams on network operations to

ensure proper and efficient operations of the network.

- Measures volume and performance of the network traffic; identifies

utilization and performance issues; designs strategies and

recommendations to improve network performance. Provides necessary

support for additions and changes.

- Devises and implements strategies for solving network issues or

increasing network performance, including the development and production

of network system documentation and instructional and procedural

manuals for other employees to utilize in order to resolve problems or

make network improvements. Supports all the OC tools and alarms, analyze

systems needs and determines priority of devices attached to the

network.

- Ensures the availability of networking services; studies, evaluates,

analyzes, and monitors the network to determine problem areas and/or

areas of concern. Monitors and isolates outages and impairments. Ensures

that server databases and other related resources are properly

maintained and devises strategies to improve performance of the network.

- Provides subject matter expertise for all network equipment, technical

training, and support to other operational groups. Updates code and

software to ensure proper system performance.

- Engineer 2 performing Network Desk duties performs the following:

Determines if the network, or a portion of the network, needs to be shut

down to resolve complex issues. Provides technical support for the

capacity and utilization reporting and tuning across the product lines.

Tests, monitors, and analyzes the network to isolate outages across all

product lines. Performs port turn ups and downs on CRAN aligned to the

agreed to demark matrix. Develops changes and improvements in the

network including re-routing of traffic. Provisions DWDM and CWDM

circuits.

- Engineer 2 performing Video Desk duties performs the following:

Participates in the review of video failures, as appropriate, and

provides feedback to prevent future occurrences within the established

post mortem process. Accountable for video configuration audits and

adherence to the golden configuration. Supports national desk for DSG

and 2way conduit applications. Supports all channel migration from the

headend to the CRAN. Supports all SD and HD channel launches. Uses all

available tools to monitor and isolate IP video outages and impairments.

Maintains all IP video delivery devices (i.e. RPD's, OM-1000's, and

NC-1500's.) Performs MPEG troubleshooting through a variety of highly

complex analytical duties in the testing and evaluation of Comcast's

network. Provides operational support for the DAC and DNCS in

conjunction with engineering and AVS. Directs Headend Technician(s) in

troubleshooting network issues for video, ADS, and Switched Digital

video.

- Engineer 2 performing CHSI Desk duties performs the following: Devises

modulation changes to the CHSI QAMs. Acts as the SME in isolating

problems between the CMTS, transport distribution, and subscriber Modem

equipment. Ensures the CHSI network is optimally engineered. Analyzes

and troubleshoots networks such as: CHSI Infrastructure, CRAN/CMTS, and

transport. Designs, conducts, and interprets database and CHSI

configurations. Provides technical support during the deployment of the

CHSI product or the installation of additional CMTS's in the market.

- Engineer 2 performing CDV Desk duties performs the following: Provides

technical support during the deployment of the CDV product or the

installation of additional soft switches in the market. Monitors and

clears all hung COPS processing. Supports the implementation of new

capacity associated with the facilities and trunking for PSTN

interconnection. Acts as the SME in isolating problems between the

switch service provider, transport distribution, and subscriber

telephony equipment. Provides subject matter expertise for all voice

equipment, technical training and support to other operational groups.

Ensures the voice network is optimally engineered. Analyzes and

troubleshoots networks such as: Voice Infrastructure, CRAN/CMTS, and

transport. Designs, conducts, and interprets database and switch

translations

- Engineer 2 performing Systems Desk Specific function performs the

following: Designs and creates tools that gather and integrate data from

disparate systems (such as Comcast billing, ticketing, provisioning,

and network monitoring systems, among others.) Designs, codes, tests,

deploys, and evaluates highly reliable programs in Perl, C, C , C#.

Designs, codes, tests, deploys and evaluates highly reliable web pages

in PHP, ASP, JavaScript, VBscript, etc. Collaborates with Engineering,

Excellence in Operations (XOC), Advanced Technical Support, and other

internal departments to generate data for problem analysis and fix.

Writes scripts in SQL, Perl, C , JavaScript, ASP.Net.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelor's Degree or Equivalent

- Engineering

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- Generally requires 2-5 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer