Comcast Order Management Coordinator (SDPC) - 9601 E Panorama Cir, Centennial 80112 in Centennial, Colorado

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Military Experience Welcome!

Job Summary:

Responsible for providing support to small-to-medium business customers when needing assistance on their order for construction orders rescheduling or canceling via inbound call center phone calls or email queues. Works with both internal and external resources to assist the customer thoroughly. Performs data entry as required and coordinates the resolution of order discrepancies for customer service orders.

Primary Responsibilities:

-Provides assistance with all troubleshooting for BPC, Customer Account Executives, and fellow employees to allow successful completion of customer orders.

-Updates all necessary applications with customer related information.

-Provides coaching documentation to cross-functional areas associated with work order non-compliance and customer impacting order fulfillment.

-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Core Responsibilities:

-Ensure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate.

-Review contract and validate services with customer to ensure accuracy.

-Serve as primary interface with identified customer IT/technical personnel/vendor/VAR.

-Navigates through multiple systems to build, track, and monitor orders. Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows appropriately.

-Meet scorecard productivity/quality metrics.

-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

-Other duties and responsibilities as assigned.


Education: High School Degree or Equivalent

Experience: Generally requires 0-2 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer